Subject: Re: Refund issue #6221072971
From: Atmaram Tiwari <[email-masked]>
To: Malik Ismail <[email-masked]>, seeta.seeta <[email-masked]>, Fauzan Musalman <[email-masked]>, Pradeep Prusty <[email-masked]>, "[email-masked]" <[email-masked]>
Cc: Mohd Imran <[email-masked]>, Mohammad Shafeeque <[email-masked]>, Escalations Dxbteam <[email-masked]>, Apoorv Joshi <[email-masked]>, Shakeeb Arsalan <[email-masked]>
Date: Sat, 24 Oct 2020 16:50:40 +0000

Hi Malik,

First CIR return has been deleted and later RTS has been created on 1st Oct (as per screenshot) which is not flown yet to Hybris.

OMS Team please re push the below RMA .

{
    "return_orders": [
        {
            "customer_return_order_id": "1000031820",
            "enterprise_code": "LMG_KSA",
            "source": "RTS",
            "return_order_status": "Refund Processed",
            "return_order_date": "2020-10-01T18:52:50+00:00",
            "refund_initiated_flag": "N",
            "order_lines": [
                {
                    "item_id": "162101218",
                    "return_quantity": "1.00"
                }
            ]
        }
    ]
}

Hi Malik,
I would appreciate you if you could reach out to standard support team (Hybris) for the support and they will able to support you however you can always reach me if required.

++ @[email-masked]<mailto:[email-masked]>

Regards,
----------------------------------------------
Atmaram Tiwari
Web Team | Landmark Group
18th floor Al Marsa, South Tecom Zone D Dubai Marina P.O.Box 25030
w: webteam.com<http://www.webteam.com/>
m: +971 52 117 4306
m: +91 98 999 73807
t:   +971   4 517 2015 int:(2015)

From: Malik Ismail <[email-masked]>
Date: Saturday, 24 October 2020 at 8:06 PM
To: seeta.seeta <[email-masked]>, Fauzan Musalman <[email-masked]>, Atmaram Tiwari <[email-masked]>, Pradeep Prusty <[email-masked]>
Cc: Mohd Imran <[email-masked]>, Mohammad Shafeeque <[email-masked]>, Escalations Dxbteam <[email-masked]>, Apoorv Joshi <[email-masked]>, Shakeeb Arsalan <[email-masked]>
Subject: RE: Refund issue #6221072971
Hi @Atmaram Tiwari<mailto:[email-masked]>, @Pradeep Prusty<mailto:[email-masked]>,

Customer already did RTS for below item. However , RMA is deleted and unable to create new RMA. Image attached.

Please assist to process refund. MOC case

Item 162101218
Order 6221072971

Regards,
Malik
From: Seeta Seeta <[email-masked]>
Sent: Thursday, October 15, 2020 3:47 PM
To: Fauzan Musalman <[email-masked]>
Cc: Mohd Imran <[email-masked]>; Mohammad Shafeeque <[email-masked]>; Escalations Dxbteam <[email-masked]>; Apoorv Joshi <[email-masked]>; Shakeeb Arsalan <[email-masked]>
Subject: Re: Refund issue #6221072971

External email sender, please take precaution.
Hi Imran,

Need your assistance in the below case. store code is

Store Name: Max. Galleria - badiya , Riyadh
Store Code: 60114
Thanks & Regards,
Seeta Kunwar

________________________________
From: "Fauzan Musalman" <[email-masked]<mailto:[email-masked]>>
To: "Mohd Imran" <[email-masked]<mailto:[email-masked]>>
Cc: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Mohammad Shafeeque" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, October 13, 2020 8:29:18 AM
Subject: Re: Refund issue #6221072971

Hi Imran,

Please find the store name and code in the attachment.

Store Name: Max. Galleria - badiya , Riyadh
Store Code: 60114

Regards,
Fauzan

________________________________
From: "Mohd Imran" <[email-masked]<mailto:[email-masked]>>
To: "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
Cc: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Mohammad Shafeeque" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, 10 October, 2020 21:41:43
Subject: RE: Refund issue #6221072971

Hi @Fauzan  Ahmad . Musalman<mailto:[email-masked]>,

Can you check with customer and let us know the store name please.

Regards,
Mohd. Imran
Customer Support WEB TEAM.
Landmark Tower, Dubai
+971-45172116

From: Fauzan Ahmad . Musalman <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, October 10, 2020 8:23 AM
To: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Cc: seeta.seeta <[email-masked]<mailto:[email-masked]>>; Mohammad Shafeeque <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>
Subject: Refund issue #6221072971
Importance: High

External email sender, please take precaution.
Hi Team,

Kindly assist us on the below case.

Regards,
Fauzan

________________________________
From: "Mohammad Shafeeque" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
Sent: Friday, 9 October, 2020 21:35:56
Subject: Refund issue

Hi Team,

Problem Statement: Refund Not Proccessed
Order Date : 03/09/2020
Order ID: 6221072971
Tracking ID: FP09040001953
Assistance Required:  Refund not processed
Issue Description: Customer  returned the item at store and received a receipt indicating that the amount will be credited to  " Credit card " however he complains that he did not receive the amount and there is no RTS proof in the Hybris. neither return is appearing .

Kindly do the needful and find the attachment .

Regards,
Shafeeque

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=02%7C01%7CAtmaram.Tiwari%40landmarkgroup.com%7Cf011d81390a04966f85508d87836d48e%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637391524178861720&sdata=6mpAvv0Tc%2Fg8bDVauCxUUInTuHAtu7iZIAzvUBDV6Rs%3D&reserved=0>

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com