Subject: RE: Order not delivered (RTO)
From: Jessie Caparas <[email-masked]>
To: FarEye Support <[email-masked]>, Shatakshi Pandey <[email-masked]>, Bhaskar Mandelia <[email-masked]>
Cc: seeta.seeta <[email-masked]>, Apoorv Joshi <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Escalations Dxbteam <[email-masked]>, "Fauzan Ahmad . Musalman" <[email-masked]>
Date: Sat, 24 Oct 2020 07:17:54 +0000

Hi Team,

Please initiate RTO as its showing as in transit in the portal.

2020-09-24
09:12:37

Thank you and Kind Regards,
Jessie Caparas
Email: [email-masked]<mailto:[email-masked]>
T: +97145172087

From: Fauzan Ahmad . Musalman <[email-masked]>
Sent: Saturday, October 24, 2020 12:23 AM
To: Escalations Dxbteam <[email-masked]>
Cc: seeta.seeta <[email-masked]>; Apoorv Joshi <[email-masked]>; Shakeeb Arsalan <[email-masked]>
Subject: Order not delivered (RTO)
Importance: High

External email sender, please take precaution.
Hi Team.

Problem Statement: Order not delivered (RTO)
Order Date :  Sep 1, 2020
Order ID:  6220413854
Tracking ID:  Z1683744
Assistance Required: Need Marked as NDR
Issue Description: The order was placed on Sep 1, 202, and shipped with Zajil-express under tracking (Z1683744). Now as per Zajil-express website the shipment has been returned to WH on Sep 24 2020. but in hybris the status is still in transit. Kindly check and assist us to mark the order as NDR and process the refund for customer asap.

Thank you for your help.

Regards,
Fauzan

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