Subject: Re: Amount deduction / [email-masked]
From: "Fauzan Ahmad . Musalman" <[email-masked]>
To: Malik Ismail <[email-masked]>, Mohammed Athar <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, Apoorv Joshi <[email-masked]>, Shakeeb Arsalan <[email-masked]>, escalations dxbteam <[email-masked]>
Date: Fri, 23 Oct 2020 11:33:05 -0700 (MST)

Hi Team, 

Kindly assist us to close the case. as its pending since long time. 

Regards, 
Fauzan 

From: "Malik Ismail" <[email-masked]> 
To: "Fauzan Ahmad, Musalman" <[email-masked]>, "Mohammed Athar" <[email-masked]> 
Cc: "Seeta Seeta" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "escalations dxbteam" <[email-masked]> 
Sent: Monday, October 19, 2020 10:36:53 AM 
Subject: FW: Amount deduction / [email-masked] 

Hi [ mailto:[email-masked] | 
@Mohammed Athar ] , 

Please assist to process refund for below order. 

order 6493917439 

amount SAR 446 

Date 2020-05-25 00:39:52 

Regards, 

Malik 

From: Fauzan Ahmad . Musalman <[email-masked]> 
Sent: Monday, October 19, 2020 8:28 AM 
To: Malik Ismail <[email-masked]> 
Cc: seeta.seeta <[email-masked]>; Apoorv Joshi <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Escalations Dxbteam <[email-masked]> 
Subject: Amount deduction / [email-masked] 
Importance: High 

External email sender, please take precaution. 

Hi Malik, 

With reference to customer Email ID: [ mailto:[email-masked] | [email-masked] ] 

Customer has made an order May 25, 2020 . However, payment failed but the amount has been debited from customer account. As per the hybris there is no order details for May 25, 2020. 

Bank statement shared by the customer has been attached. 

Transaction ID: 014521096302 

Amount: SAR 446 

Customer Email id: [ mailto:[email-masked] | [email-masked] ] 

Kindly check and advise for the further process. 

Regards, 

Fauzan 
This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com