Subject: Re: Store Complaint - 6215948990
From: Apoorv Joshi <[email-masked]>
To: escalations dxbteam <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>
Date: Fri, 23 Oct 2020 09:07:24 -0700 (MST)

Hi Team, 

Please assist on the below case. 

Thank you for your help! 

Regards, 
Apoorv 

From: "Apoorv Joshi" <[email-masked]> 
To: "escalations dxbteam" <[email-masked]> 
Cc: "Seeta Seeta" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]> 
Sent: Thursday, 15 October, 2020 10:34:22 
Subject: Store Complaint - 6215948990 

Hi Team, 

With reference to the following order: 6215948990 

Order placed on Aug 14, 2020 and was delivered on Aug 18, 2020. Customer is complaining that they went to maxfashion - flamingo mall jeddah on Aug 30, 2020 to return 5 items in this order but the Store Manager misbehaved with the customer and did not assist him properly. Also, he was not wearing any mask, gloves. 

Customer is saying that instead of returning 5 items the manager only accepted 3 items as the remaining 2 couldn't be redeemed due to a POS technical issue. They were advised not to shop online. 

The items they wish to return are: 
162374714 - - Slim Fit Colour Block T-shirt with Round Neck and Short Sleeves 
162384533 - - Slim Fit Solid T-shirt with Henley Neck and Short Sleeves 

Customer is very dissatisfied with the store manager's behaviour. Please find attached the full customer complaint and customer details below: 
Customer's Name: Nabil Yousef 
Contact Number: +966569108847 

Please also arrange call with them regarding this issue and assist them with returning the remaining 2 items to the store as they are also saying they would only accept cash refund. The same complaint was forwarded to the store related inquiries on Sep 19, 2020 but no response on the same. 

Please look into this and assist in closing this complaint. 

Thank you for your help! 

Regards, 
Apoorv