Subject: Re:
From: Apoorv Joshi <[email-masked]>
To: Ahmed Alkinj <[email-masked]>
Date: Fri, 23 Oct 2020 03:40:15 -0700 (MST)

Hi Team 

Problem Statement : Not shipped order / Refund approval. 

Ticket id : ******* 

Order Date : ***/ ***/ **** 

Order ID: ******** 

Tracking ID : ******* 

Total Price : ******* 

Issue Description : The Customer placed the order on 29th of Apr, and it is pending since then, On 19th of May the order was marked as cancelled, However till now the refund has not been initiated. 
Case history : The customer reached out to us on 11th of June and since then the issue was added to the manual refund sheet but no action has been taken. 

Customer's history : the customer is with us since 9th of Apr and this is his second order with us. 

Assistance required : We request you to provide refund approval in order to have the customer refunded manually and close the issue. 

Best Regards 

From: "Ahmed Alkinj" <[email-masked]> 
To: "Apoorv Joshi" <[email-masked]> 
Sent: Friday, 23 October, 2020 16:03:40 

Problem Statement: Pricing issue. 

Order Date : Oct 20, 2020. 
Order ID: 9609161840. 

item ID; 
162046793 - - Striped Crew Neck T-shirt and Full Length Pyjama Set 
162342289 - - Slim Fit Textured T-shirt with Polo Neck and Short Sleeves 
162342294 - - Slim Fit Textured T-shirt with Polo Neck and Short Sleeves 
162508709 - - Lee Cooper Printed T-shirt with Crew Neck and Raglan Sleeves 

Assistance Required: We request you to refund the difference between the full price and the price with discount or provide the customer a voucher on the same difference. 
Issue Description: The customer has complained about the price of his order,it has been on discount when he checked his order then when he has placed his order the deducted the entire amount from his account 
Regards, 
CS Team Ahmad Alkinj