Subject: Refund approval: Ticket id: 1575367 Order ID: 9797225843
From: Apoorv Joshi <[email-masked]>
To: Jessie Caparas <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, Manish Kumar <[email-masked]>, Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, escalations dxbteam <[email-masked]>
Date: Fri, 23 Oct 2020 03:30:34 -0700 (MST)

Hi Jessie, 

Please assist in closing the below case. Thank you for your help! 

Regards, 
Apoorv 

From: "Manish Kumar" <[email-masked]> 
To: "Apoorv Joshi" <[email-masked]>, "Seeta Seeta" <[email-masked]> 
Cc: "Shakeeb Arsalan" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]> 
Sent: Friday, 23 October, 2020 15:54:19 
Subject: Refund approval: Ticket id: 1575367 Order ID: 9797225843 

Hi Team 

Problem Statement: Refund approval. 

Ticket id: 1575367 
Order Date: 8/13/2020 
Order ID: 9797225843 
Tracking ID: RP0817001022 

RMA - 1000052012 
Amount to be refunded: AED 135.00 

Total Price: AED 404.00 

Issue Description: The Customer returned the item and reached the warehouse on 8/19/2020 and it is pending since then, the refund has not been initiated yet. We have not raised the child ticket for the same as the customer returned various items under the above mentioned AWB which were associated with different order numbers. 

Case History: Customer has contacted us on Oct 11, 2020 and the same was raised to LMG to confirm whether all the items were delivered to the warehouse. Raising this directly for refund approval at this time as the customer is threatening for DED. 

Customer's history: The customer is with us since 8/4/19 and there are total 25 orders with us. 

Assistance required: We request you to provide refund approval in order to have the customer refunded manually and close the issue. 
Best Regards, 
Manish