Subject: RE: Click and Collect followup! // 6226961736 // 1558937
From: Jessie Caparas <[email-masked]>
To: seeta.seeta <[email-masked]>, Malik Ismail <[email-masked]>
Cc: Apoorv Joshi <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Fauzan Musalman <[email-masked]>, Nitesh Singh <[email-masked]>, Escalations Dxbteam <[email-masked]>
Date: Fri, 23 Oct 2020 09:03:07 +0000

Hi Seeta,

It has been picked and a return has been created.

Thank you and Kind Regards,
Jessie Caparas
Email: [email-masked]<mailto:[email-masked]>
T: +97145172087

From: Seeta Seeta <[email-masked]>
Sent: Thursday, October 22, 2020 5:34 PM
To: Jessie Caparas <[email-masked]>; Malik Ismail <[email-masked]>
Cc: Apoorv Joshi <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Fauzan Musalman <[email-masked]>; Nitesh Singh <[email-masked]>; Escalations Dxbteam <[email-masked]>
Subject: Re: Click and Collect followup! // 6226961736 // 1558937

External email sender, please take precaution.
Hi Team,

Need your assistance in the below case.

Thanks & Regards,
Seeta Kunwar

________________________________
From: "Nitesh Singh" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
Cc: "Fauzan Musalman" <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, October 22, 2020 6:38:51 PM
Subject: Re: Click and Collect followup! // 6226961736 // 1558937

Hi Team,

It has already been escalated. Kindly ignore this email.

Thanks,
Nitesh
________________________________
From: "Nitesh Singh" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
Cc: "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, 22 October, 2020 18:36:22
Subject: Click and Collect followup! // 6226961736 // 1558937

Hi team,

Problem Statement: Late Shipping

Order Date : Sep 24, 2020

Order ID: 6226961736
Tracking ID: 622696173623999991
Assistance Required: Need Urgent Delivery

Issue Description: Customer placed order on Sep 24, 2020 and till now he/she has not received the order. As per the hybris the order status is ready to be shipped/shipped.

Child ticket: 1565341 has been created, and as per the update, order was dispatched on 26 Sept, 2020 however status has still not updated.

Customer is chasing us for his/her order so we request you to check and do the needful.

Regards,
Nitesh

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com

Subject: Re: Late Shipping /Click and collect // 6226961736 // 1558937
From: Max Jarir <[email-masked]>
To: "Fauzan Ahmad . Musalman" <[email-masked]>
Cc: seeta.seeta <[email-masked]>, Nitesh Singh <[email-masked]>, Apoorv Joshi <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Alghamdi Mohammed <[email-masked]>, Abhilash Kuttalam <[email-masked]>, Escalations Dxbteam <[email-masked]>
Date: Tue, 13 Oct 2020 18:35:31 +0000

Hi,

The order was received on time and it is lying at store since 17 days now. There seems to be some problem with your system as in no case it should reflect as Ready To Ship, because I have this order in my Uncollected segment.

We did speak with the customer to understand the problem and according to him the status of his order in Max App hasn't changed to Ready To Collect amd nor did he receive any message. The customer will come today or by tomorrow to collect his parcel.

Best Regards,

Mohammad Aslam Shaikh

Store Manager -Jarir Thahliya

Store Code 60187

IP Phone : 7572

Max, Western Region KSA

Mobile: +966549140469

Phone : 012-511-7772

I.P Address : 172.27.7.132
Email: [email-masked]

URL: www.landmarkgroup.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=02%7C01%7CJessie.Caparas%40landmarkgroup.com%7C8f408b95358141143b7a08d86fa6c452%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637382109338358235&sdata=Y0kXibvVy20NfsBtvggxpNr1g73DSwUdXS63RMfy1p8%3D&reserved=0>

Centre Point Dome Office I PO Box 23679 | Jeddah 21436 l Saudi Arabia

  _____

From: Fauzan  Ahmad . Musalman <[email-masked]>
Sent: Tuesday, October 13, 2020, 6:22 AM
To: Max Jarir
Cc: seeta.seeta; Nitesh Singh; Apoorv Joshi; Shakeeb Arsalan; Alghamdi Mohammed; Abhilash Kuttalam; Escalations Dxbteam
Subject: Late Shipping /Click and collect // 6226961736 // 1558937

External email sender, please take precaution.

Hi Team,

Order Number: 6226961736
Store Code: Max-60187

Order placed on Sep 24, 2020 and the order status is still showing Ready to ship. Kindly confirm if the order is available at the store, if so, please contact customer on +966504315794
and ask them to collect their order.

Thank you for your help!

Regards,
Fauzan

  _____

From: "Nitesh Singh" <[email-masked]>
To: "Seeta Seeta" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>
Cc: "Fauzan Ahmad, Musalman" <[email-masked]>
Sent: Monday, 12 October, 2020 12:30:17
Subject: Late Shipping /Click and collect // 6226961736 // 1558937

Hi Team,

Problem Statement: Late Shipping

Order Date : Sep 24, 2020

Order ID: 6226961736
Tracking ID: 622696173623999991
Assistance Required: Need Urgent Delivery

Issue Description: Customer placed order on Sep 24, 2020 and till now he/she has not received the order. As per the hybris the order status is ready to be shipped/shipped.

Child ticket: 1565341 has been created, however no response has been received and order status is still pending.

Customer is chasing us for his/her order so we request you to expedite the delivery date.

Regards,

Nitesh