Subject: RE: Refund approval for missing item/ 8374368212
From: Jessie Caparas <[email-masked]>
To: seeta.seeta <[email-masked]>, Malik Ismail <[email-masked]>
Cc: Fauzan Musalman <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>, asjad hussain <[email-masked]>, Escalations Dxbteam <[email-masked]>
Date: Fri, 23 Oct 2020 08:35:41 +0000

Hi Seeta,

Already emailed Fauzan about this.

Thank you and Kind Regards,
Jessie Caparas
Email: [email-masked]<mailto:[email-masked]>
T: +97145172087

From: Seeta Seeta <[email-masked]>
Sent: Thursday, October 22, 2020 2:42 PM
To: Jessie Caparas <[email-masked]>; Malik Ismail <[email-masked]>
Cc: Fauzan Musalman <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Apoorv Joshi <[email-masked]>; asjad hussain <[email-masked]>; Escalations Dxbteam <[email-masked]>
Subject: Re: Refund approval for missing item/ 8374368212

External email sender, please take precaution.
Hi Team,

Can you please assist us in the below case.

Thanks & Regards,
Seeta Kunwar

________________________________
From: "asjad hussain" <[email-masked]<mailto:[email-masked]>>
To: "Fauzan Musalman" <[email-masked]<mailto:[email-masked]>>
Cc: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
Sent: Monday, October 19, 2020 8:05:21 PM
Subject: Re: Refund approval for missing item/ 8374368212

Hi team,

any update?

________________________________
From: "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
To: "Jessie Caparas" <[email-masked]<mailto:[email-masked]>>, "Malik Ismail" <[email-masked]<mailto:[email-masked]>>
Cc: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Asjad Hussain" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>
Sent: Monday, 12 October, 2020 08:00:44
Subject: Refund approval for missing item/ 8374368212

Hi Team,

Kindly assist us get refund approval for the below missing items case.

Thank you for your help.

Regards,
Fauzan

________________________________
From: "asjad hussain" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
Cc: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, 11 October, 2020 11:04:32
Subject: Refund approval for missing item/ 8374368212

Hi Team,

Problem Statement: Missing items

with reference to ticket id: 1558405
Order Date : Mar 26, 2020
Order ID: 8374368212 (Babyshop)
Tracking ID: 100040929556
Total cost of the missing items: KWD40.6

Assistance Required: Need Refund approval.

Issue Description: Customer placed order for 5  items but as per the customer she has only received 3 items, Under the consignment details we can see that all 5 items has been Delivered from our side.
Case history: 2 ITEMS OUT OF 5  IS MISSING,. CUSTOMER REPORTED THE ISSUES FIRST TIME AS PER HIS HISTORY.
The missing items are:
1) 161628820 - - Spider-Man Printed Folding Table and Chair Set quantity (3) KWD29.70
2) 161628821 - - Moose Shopkins Printed Table with Chair quantity (1)  KWD9.90
we have already escalated to the warehouse for the same but we are informed that the items have been shipped in one container.

kindly provide us the refund approval so that the ticket can be closed.

Regards,
Asjad

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