Subject: New Reply Received - Delivery
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Fri, 23 Oct 2020 06:28:38 +0000

Hi Apoorv Joshi,  The customer has responded to the ticket.  Delivery  Ticket comment <div dir="ltr">Hi Team,<div><br></div>
<div>Really very very very bad service. What is the use of apologizing in all the emails, really do you mean  that ? Ok i can understand its technical issues but now more than 3 weeks &amp; it happened with same customer twice Moreover from your customer service they are not even ready to speak and one of your colleague promised that i will receive on thursday 22/10/2020. Really such bad experience customers. If i don't receive my order by tomorrow i will be moving further.</div>
<div><br></div>
<div>Regards</div>
<div>Rishal</div>
</div>
<br><div class="gmail_quote"><div dir="ltr" class="gmail_attr"></div></div>
<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Fri, Oct 23, 2020 at 10:20 AM Babyshop &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
</div>
<blockquote class="gmail_quote" style="margin:0px 0px 0px 0.8ex;border-left:1px solid rgb(204,204,204);padding-left:1ex"><div style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px'>
	<div style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px'><div dir="ltr">
<div dir="ltr">Hi Rishal,</div>
<div><br></div>
<div dir="ltr">Thank you for your prompt response.</div>
<div dir="ltr"><br></div>
<div dir="ltr">We understand your frustration regarding the same and we sincerely apologize for this experience. This is definitely not the kind of experience that we want our customers to have when they shop with us. Rest assured, we are trying our best to have your order ready for pickup as soon as possible.</div>
<div dir="ltr"><br></div>
<div dir="ltr">We have already raised the same with our concerned team, and as per the recent update the order is stuck due to a technical issue which they are trying to fix on priority so we can get your order ready asap.</div>
<div dir="ltr"><br></div>
<div dir="ltr">We request you to please allow us some more time and we will provide you a resolution on the same on priority.</div>
<div dir="ltr"><br></div>
<div dir="ltr">We appreciate your continued patience and cooperation.</div>
<div dir="ltr"><br></div>
<div dir="ltr">Your Friends,</div>
<div dir="ltr">The Support Team</div>
</div></div>

	

</div></blockquote>
</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1221954