Subject: Knet Refund issue /// 8206039564
From: Shivani Rani <[email-masked]>
To: Seeta Seeta <[email-masked]>, Shakeeb Arsalan <[email-masked]>
Cc: "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>
Date: Thu, 22 Oct 2020 21:14:24 -0700 (MST)

Hi Team, 

Ticket no: ​1547808 
Hybris Ticket Id: ​03660001 

Problem Statement: Knet Refund issue 
Order Date : ​Oct 3, 2020 
Order ID: ​8206039564 
Transaction Id: ​027730000838 
Amount- KWD 10.500 
Assistance Required: Need urgent refund 

Issue Description: The customer tried to placed an order which was on validation cancelled. However, customer reported that the amount has been deducted from her bank account. 

I have created the hybris ticket and request you to please check and advice. 

Thank you for your help! 

Regards, 
Shivani