Subject: Re: ON_VALIDATION_CANCELLED - 6203463872
From: Apoorv Joshi <[email-masked]>
To: malik ismail <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, Ali Atef <[email-masked]>, Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, escalations dxbteam <[email-masked]>
Date: Thu, 22 Oct 2020 00:57:00 -0700 (MST)

Hi Malik, 

Kindly check on the below case and assist in closing this. 

Thank you for your help! 

Regards, 
Apoorv 

From: "Ali Atef" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]> 
Cc: "Shakeeb Arsalan" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Subject: ON_VALIDATION_CANCELLED 

Hi Team, 

Ticket ID:1395946 

With reference to this order (6203463872) the order is ON_VALIDATION_CANCELLED and in hybris shows that the refund has been initiated successfully but as per to the customer said he did not get the refund and he share his statement from 19/07/2020 to 03/08/2020 with us. 

Kindly check and advice us according to that. 

Regards, 
Atef