Subject: Callback Request // 9605937547 // 1573721
From: Nitesh Singh <[email-masked]>
To: Seeta Seeta <[email-masked]>, Apoorv Joshi <[email-masked]>, Shakeeb Arsalan <[email-masked]>
Cc: "Fauzan Ahmad, Musalman" <[email-masked]>
Date: Wed, 21 Oct 2020 22:26:23 -0700 (MST)

Hi Team, 

Problem Statement: Callback request 

Order Date : Oct 2, 2020 

Order ID: 9605937547 
Tracking ID: FP1003000348 
Assistance Required: Need to arrange a callback 

Issue Description: Customer placed order for 7 items on Oct 2, 2020. Customer paid AED 39 for the item: Textured Polo T-shirt with Short Sleeves and Zip Closure, however the price mentioned on the tag is AED 25. 

We did offered the customer a voucher of AED 14(price difference) however customer refused the voucher and also refused to return the item. 

Customer is now requesting a callback from our end. 

Indian number +919562225156 (available now) 
UAE number 0558703637 (available from 30 Oct, 2020) 

Kindly look into this and arrange a callback. 

Regards, 
Nitesh