Subject: RE: Refund Not Processed // 6211171009
From: Jessie Caparas <[email-masked]>
To: seeta.seeta <[email-masked]>, Malik Ismail <[email-masked]>
Cc: Fauzan Musalman <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>, M Ataullah <[email-masked]>, Escalations Dxbteam <[email-masked]>
Date: Wed, 21 Oct 2020 19:07:20 +0000

Hi Seeta,

Raise a JIRA ticket for this.

Thank you and Kind Regards,
Jessie Caparas
Email: [email-masked]<mailto:[email-masked]>
T: +97145172087

From: Seeta Seeta <[email-masked]>
Sent: Tuesday, October 20, 2020 5:17 PM
To: Jessie Caparas <[email-masked]>; Malik Ismail <[email-masked]>
Cc: Fauzan Musalman <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Apoorv Joshi <[email-masked]>; M Ataullah <[email-masked]>; Escalations Dxbteam <[email-masked]>
Subject: Re: Refund Not Processed // 6211171009

External email sender, please take precaution.
Hi Team,

Need your assistance in the below case.

Thanks & Regards,
Seeta Kunwar

________________________________
From: "M Ataullah" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Fauzan Musalman" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, October 20, 2020 6:01:06 PM
Subject: Refund Not Processed  // 6211171009

Hi Team,

Problem Statement: Refund Not Processed

Order Date : Jul 24, 2020

Order ID: 6211171009
Return Tracking ID: 46125629690
Child Ticket ID; 1597511
Value of the Item; 45.9 SAR
Assistance Required: Need urgent process the RMA 24031049

Issue Description: Customer raised a return request for 1 item and as per customer she/he handed over item to the courier team.

As per tracking ID it has been received from our end, so kindly process the RMA, Already escalated the case to warehouse team but no response from them.

Regards,
Ataullah

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