Subject: RE: Issue with order 9600820107
From: Mohd Imran <[email-masked]>
To: seeta.seeta <[email-masked]>
Cc: Fauzan Musalman <[email-masked]>, Escalations Dxbteam <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Rehan Khan <[email-masked]>, Apoorv Joshi <[email-masked]>
Date: Wed, 21 Oct 2020 12:41:30 +0000

Hi Seeta,

Please raise this issue to JIRA.

Regards,
Mohd. Imran
Customer Support WEB TEAM.
Landmark Tower, Dubai
+971-45172116

From: Seeta Seeta <[email-masked]>
Sent: Wednesday, October 21, 2020 4:37 PM
To: Escalations Dxbteam <[email-masked]>
Cc: Fauzan Musalman <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Rehan Khan <[email-masked]>; Apoorv Joshi <[email-masked]>
Subject: Re: Issue with order 9600820107
Importance: High

External email sender, please take precaution.
Hi Team,

Can you please let us know what can be done in the below case.

Thanks & Regards,
Seeta Kunwar

________________________________
From: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
To: "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>
Cc: "Fauzan Musalman" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Rehan Khan" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, October 14, 2020 11:59:12 PM
Subject: Issue with order 9600820107

Hi Team,

With reference to the order number 9600820107, the customer placed the order for 2 items and the order value was AED 112.00. When the customer was placing the order on that time the ground shipping charges were free but after placing the order she was charged AED 10 extra for Shipping charges.

We have already offered the voucher for the AED 10, but the customer is asking for refund in her account. Kindly check this concern and let us know what can be done in this case.

Attaching the screenshot as well which customer has provided.

Thanks & Regards,
Seeta Kunwar

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