Subject: RE: RE: Refund not processed for NDR order - ID 6227672080
From: Malik Ismail <[email-masked]>
To: FarEye Support <[email-masked]>
Cc: "[email-masked]" <[email-masked]>, Escalations Dxbteam <[email-masked]>, Vishwajeet Singh <[email-masked]>, Shatakshi Pandey <[email-masked]>, "[email-masked]" <[email-masked]>, seeta.seeta <[email-masked]>, "[email-masked]" <[email-masked]>, "[email-masked]" <[email-masked]>
Date: Wed, 21 Oct 2020 09:43:28 +0000

Hi Tamkin,

Its done. Thanks

Regards,
Malik
From: FarEye Support <[email-masked]>
Sent: Wednesday, October 21, 2020 1:36 PM
To: Malik Ismail <[email-masked]>
Cc: [email-masked]; Escalations Dxbteam <[email-masked]>; Vishwajeet Singh <[email-masked]>; Shatakshi Pandey <[email-masked]>; [email-masked]; seeta.seeta <[email-masked]>; [email-masked]; [email-masked]
Subject: Re: RE: Refund not processed for NDR order - ID 6227672080

External email sender, please take precaution.
Dear Malik,

We have done the required changes, please check and confirm.

You can visit the support ticket on https://fareye.freshdesk.com/public/tickets/b3f7130331c4fcf9b70a6b3fb8acb067d428a2b6b8df8280a41b4440e89b5ca5<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Ffareye.freshdesk.com%2Fpublic%2Ftickets%2Fb3f7130331c4fcf9b70a6b3fb8acb067d428a2b6b8df8280a41b4440e89b5ca5&data=04%7C01%7Cmalik.ismail%40landmarkgroup.com%7Ca4e9b6ec48774937cde708d875a4abd0%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637388697399417256%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=InR4QmNLVAk3%2B%2BOuYqeWlnf1VqYdofMlMbA5xZNFgdA%3D&reserved=0> or please log in to the FarEye Support portal on https://fareye.freshdesk.com<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Ffareye.freshdesk.com%2F&data=04%7C01%7Cmalik.ismail%40landmarkgroup.com%7Ca4e9b6ec48774937cde708d875a4abd0%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637388697399417256%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=RTPbWNZlbd7hO8kTxHskgdebP19svJvwpBIn0nv3s6Q%3D&reserved=0> to check the details.
Thanks and Regards,

 Tamkin Raza, Technical Engineer
 FarEye- Enabling Digital Logistics<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.getfareye.com%2F&data=04%7C01%7Cmalik.ismail%40landmarkgroup.com%7Ca4e9b6ec48774937cde708d875a4abd0%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637388697399417256%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=BVanyNP%2BLKrQI%2FvFBF68ztiZl4Vn%2FblMfndDwGeT%2FHI%3D&reserved=0>

Call: +91 7065956595
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On Wed, 21 Oct at 1:41 PM , Bhaskar Mandelia <[email-masked]> wrote:
@FarEye Support<mailto:[email-masked]> – Please proceed as per below request from Imran.

From: Mohd Imran <[email-masked]>
Sent: Wednesday, October 21, 2020 12:10 PM
To: Shatakshi Pandey <[email-masked]>; Vishwajeet Singh <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>; Bhaskar Mandelia <[email-masked]>; Nikhil Bishnoi <[email-masked]>; seeta.seeta <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Apoorv Joshi <[email-masked]>; Fauzan Musalman <[email-masked]>
Subject: FW: Refund not processed for NDR order - ID 6227672080
Importance: High

Hi Shatakshi/Vishwajeet,

Please get the below order marked as RTO on fareye, as per Saudi post order is already RTO.

Order ID: 6227672080.
Tracking ID: CRDSAL0074704620

[Image removed by sender.]

Regards,
Mohd. Imran
Customer Support WEB TEAM.
Landmark Tower, Dubai
+971-45172116

From: Fauzan Ahmad . Musalman <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, October 21, 2020 6:52 AM
To: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Cc: Nikhil Bishnoi <[email-masked]<mailto:[email-masked]>>; seeta.seeta <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>
Subject: Refund not processed for NDR order - ID 6227672080
Importance: High

External email sender, please take precaution.
Hi Team,

Kindly assist us to mark the below order NDR, as per SaudiPost the shipment has been Returned to Origin, But in hybris the status is still IN TRANSIT.

Order ID: 6227672080.
Tracking ID: CRDSAL0074704620

Regards,
Fauzan

________________________________
From: "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Cc: "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, October 18, 2020 6:25:55 AM
Subject: Refund not processed for NDR order - ID 6227672080

Dear Team,

With regards to Order ID 6227672080, the customer has denied the delivery and the status of the order is RTO on Oct 06 (AWB CRDSAL0074704620). Kindly assist with the refund.

Please find attached screenshots for your reference.

Regards,
Nikhil.

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=04%7C01%7Cmalik.ismail%40landmarkgroup.com%7Ca4e9b6ec48774937cde708d875a4abd0%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637388697399447124%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=pdPn1eNDmX%2Bt2eHyujc5frnyMrOwhwJH%2Bq8Qqf9HFRg%3D&reserved=0>
167110:211857
This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com