Subject: Wrong Delivery // 6229312359 // 1573176
From: Nitesh Singh <[email-masked]>
To: Seeta Seeta <[email-masked]>, Apoorv Joshi <[email-masked]>, Shakeeb Arsalan <[email-masked]>
Cc: "Fauzan Ahmad, Musalman" <[email-masked]>
Date: Wed, 21 Oct 2020 02:37:18 -0700 (MST)

Hi Team, 

Problem Statement: Wrong Delivery 

Order Date : Oct 2, 2020 

Order ID: 6229312359 
Tracking ID: SD000114916 
Assistance Required: Need further assistance 

Issue Description: As per the status, order has been delivered, however customer is complaining that he updates a wrong contact number, due to which the order has been delivered to wrong person. Customer contacted to the person whom the order was delivered, however he refused to return it. Courier team also shared the proof of deliver as attached. 

Amount paid by the customer: SAR55.00 

Customer is now chasing us to find a resolution as the order was paid. Kindly look into this issue and do the needful. 

Regards, 
Nitesh