Subject: RE: Arrange a call back on the contact number - 0571959296, Case id - 1541654 Order ID: 6225595190
From: Mohd Imran <[email-masked]>
To: Ali Mkhaimer <[email-masked]>, Rawan Barghouth <[email-masked]>, Mohammad Tarabishi <[email-masked]>, Saeed Khawaldeh <[email-masked]>, Amani Khraisat <[email-masked]>, ccwebteam <[email-masked]>, ccbackoffice <[email-masked]>
Cc: Fauzan Musalman <[email-masked]>, Nour Hanayneh <[email-masked]>, seeta.seeta <[email-masked]>, Escalations Dxbteam <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>, Manish Kumar <[email-masked]>
Date: Wed, 21 Oct 2020 07:34:57 +0000

Hi Team,

Please call and assist this customer.

Regards,
Mohd. Imran
Customer Support WEB TEAM.
Landmark Tower, Dubai
+971-45172116

From: Seeta Seeta <[email-masked]>
Sent: Wednesday, October 21, 2020 11:21 AM
To: Escalations Dxbteam <[email-masked]>
Cc: Fauzan Musalman <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Apoorv Joshi <[email-masked]>; Manish Kumar <[email-masked]>
Subject: Re: Arrange a call back on the contact number - 0571959296, Case id - 1541654 Order ID: 6225595190

External email sender, please take precaution.
Hi Team,

Can you please arrange a callback to the below customer.

Thanks & Regards,
Seeta Kunwar

________________________________
From: "Manish Kumar" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Fauzan Musalman" <[email-masked]<mailto:[email-masked]>>
Cc: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, October 21, 2020 11:29:26 AM
Subject: Arrange a call back on the contact number - 0571959296, Case id - 1541654 Order ID: 6225595190

Hi Team,

Please note that the the customer wants us to arrange a call back on the contact number - 0571959296

The earlier tracking number for collection was invalid hence we have raised the new collection request for his order and inform the same to the customer.

Problem Statement: What is the issue (Late Collection) Courier Team

Case id - 1541654
Order Date: 9/20/2020
Order ID: 6225595190
Tracking ID: 46289086126
Assistance Required: Need Urgent Collection

Issue Description: The return request was recreated on 10/21/2020 and till now the item has not collected from the customer so kindly arrange the collection on priority basis.

Regards,
Manish

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