Subject: RE: refund approval case ID: 1516850
From: Jessie Caparas <[email-masked]>
To: seeta.seeta <[email-masked]>, Malik Ismail <[email-masked]>
Cc: Fauzan Musalman <[email-masked]>, Apoorv Joshi <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Ammar Asif <[email-masked]>, Escalations Dxbteam <[email-masked]>
Date: Wed, 21 Oct 2020 04:21:31 +0000

Hi Seeta,

What is the return tracking ID for the return if customer handed it over to our courier partner?

We don’t see any return receive in CONLOC.

Thank you and Kind Regards,
Jessie Caparas
Email: [email-masked]<mailto:[email-masked]>
T: +97145172087

From: Seeta Seeta <[email-masked]>
Sent: Tuesday, October 20, 2020 1:40 PM
To: Jessie Caparas <[email-masked]>; Malik Ismail <[email-masked]>
Cc: Fauzan Musalman <[email-masked]>; Apoorv Joshi <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Ammar Asif <[email-masked]>; Escalations Dxbteam <[email-masked]>
Subject: Re: refund approval case ID: 1516850

External email sender, please take precaution.
Hi Team,

Need your assistance in the below case.

Thanks & Regards,
Seeta Kunwar

________________________________
From: "Ammar Asif" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Fauzan Musalman" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, October 14, 2020 7:58:35 AM
Subject: refund approval case ID: 1516850

Problem Statement : Not shipped order / Refund approval.

Ticket id : 1516850

Order Date : 04-Sep-2020

Order ID: 9601487107

Tracking ID : 960148710799990001

Total Price  AED 67.00

Issue Description :
The order was placed on 04-Sep-2020  and he raised a return request  and he handed over the items to the courier partner on 21/09/20 as per the customer ,

items detail:
161872118 - - Slip-On Leather Loafers with Stripe Detail QTY 1 AED 67.00 shoexpress

Case history : The customer reached out to us on 25 Sep 2020 and since then the issue was pending.

Customer's history : the customer is with us since 24/11/19 and this is his 21th order with us.

Assistance required : We request you to provide refund approval in order to have the customer refunded manually and close the issue.

Best Regards
ammar asif

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