Subject: Re: RE: Refund / Returned order / (6230421001)
From: FarEye Support <[email-masked]>
To: [email-masked]
Cc: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 20 Oct 2020 06:45:36 +0000

Dear Mohd,​        We would like to inform you that we have received your concern regarding status update we are working on the same and will update you soon.          You can visit the support ticket on https://fareye.freshdesk.com/public/tickets/3e4ffb7a872f29a3f70c58cbae789eb3744568628f1507005bbe74933ff595d9 or please log in to the FarEye Support portal on https://fareye.freshdesk.com to check the details.    Thanks and Regards,      Tamkin Raza, Technical Engineer    FarEye- Enabling Digital Logistics        Call: +91 7065956595                   
                           
                            On
                            Tue, 20 Oct at 12:13 PM
                            ,  Mohd Imran <[email-masked]>  wrote:
                             
 Hi 
@FarEye Support, 

 

 Please mark order 6230421001 and AWB # CRDSAL0076205420 as RTO, shipment marked as RTO by courier on 12th October @ 11:57. 

 

  

 

 
 
Regards, 

 Mohd. Imran 

 Customer Support WEB TEAM. 

 Landmark Tower, Dubai 

 +971-45172116 

 

 

 
From: Shakeeb Arsalan <[email-masked]>  
Sent: Monday, October 19, 2020 6:28 PM 
To: Mohd Imran <[email-masked]> 
Cc: Apoorv Joshi <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; seeta.seeta <[email-masked]>; Abhishek Bargaonkar <[email-masked]>; Escalations Dxbteam <[email-masked]> 
Subject: Refund / Returned order / (6230421001) 

 

   

External email sender, please take precaution.

 

 
 Hi Imran, 
 
Please assist regarding the following concern. 
 
Regards 
Shakeeb 

 

   

 

 
 
From:
"Abhishek Bargaonkar" <[email-masked]> 
To: "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>,
 "Seeta Seeta" <[email-masked]> 
Sent: Monday, October 19, 2020 7:36:37 PM 
Subject: ORDER OR BE MARKED AS NDR (6230421001)

 

   

 

 Hi Team, 

 

 
 
 With reference to order #6230421001 

 
 
 Order Date: Oct 05, 2020 

 
 
 Tracking ID: CRDSAL0076205420 

 

 
 
 The order has been returned to WH (RTO) on 10th October, 2020 as per Saudi Post website, but as per hybris the status is still in transit. Kindly assist us to mark
 the order as NDR and process the refund. 

 

 
 
 Thank you for your help. 

 

 
 
 Regards. 

 
 
 Abhishek Borgaonkar 

 

  

 

 
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