Subject: RE: C&C Delay - 9601398350
From: Jessie Caparas <[email-masked]>
To: Sachin Maheshwari <[email-masked]>, Apoorv Joshi <[email-masked]>, Escalations Dxbteam <[email-masked]>, Bsu Citymall <[email-masked]>, Akshay Berry <[email-masked]>
Cc: seeta.seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>
Date: Tue, 20 Oct 2020 06:31:45 +0000

Thanks @Sachin Maheshwari<mailto:[email-masked]>

Will check with customer since its not reflecting in Hybris.

@Akshay Berry<mailto:[email-masked]>

Can you please call this customer to confirm if any refund was received?

Thank you and Kind Regards,
Jessie Caparas
Email: [email-masked]<mailto:[email-masked]>
T: +97145172087

From: Sachin Maheshwari <[email-masked]>
Sent: Tuesday, October 20, 2020 10:06 AM
To: Jessie Caparas <[email-masked]>; Apoorv Joshi <[email-masked]>; Escalations Dxbteam <[email-masked]>; Bsu Citymall <[email-masked]>
Cc: seeta.seeta <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Shakeeb Arsalan <[email-masked]>
Subject: RE: C&C Delay - 9601398350

Hi @Jessie Caparas<mailto:[email-masked]>,

This order has been refunded from backend, pls see attached details.

Regards,
Sachin

From: Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, October 20, 2020 10:00 AM
To: Sachin Maheshwari <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Bsu Citymall <[email-masked]<mailto:[email-masked]>>
Cc: seeta.seeta <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>
Subject: RE: C&C Delay - 9601398350
Importance: High

Hi @Sachin Maheshwari<mailto:[email-masked]>

It is both Splash and Babyshop.

@Bsu Citymall<mailto:[email-masked]> can you please confirm if you physically have this order?

Thank you and Kind Regards,
Jessie Caparas
Email: [email-masked]<mailto:[email-masked]>
T: +97145172087

From: Sachin Maheshwari <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, October 20, 2020 9:18 AM
To: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Cc: seeta.seeta <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Bsu Citymall <[email-masked]<mailto:[email-masked]>>
Subject: RE: C&C Delay - 9601398350

This is a Splash Order, pls check with Splash team.

Regards,
Sachin

From: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>
Sent: Monday, October 19, 2020 7:45 PM
To: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Cc: seeta.seeta <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Bsu Citymall <[email-masked]<mailto:[email-masked]>>; Sachin Maheshwari <[email-masked]<mailto:[email-masked]>>
Subject: Re: C&C Delay - 9601398350

External email sender, please take precaution.
Hi Team,

Please assist in closing the below case.

Thank you for your help!

Regards,
Apoorv

________________________________
From: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
To: "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>
Cc: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "bsu citymall" <[email-masked]<mailto:[email-masked]>>, "sachin maheshwari" <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, 15 October, 2020 12:18:18
Subject: C&C Delay - 9601398350

Hi Team.

With reference to the order number: 9601398350
Store Code: Babyshop - 10026

Order placed on Sep 4, 2020 and the order is still showing ready to ship. We escalated the same to the concerned store to confirm if the order is available at the store for pickup however, no response received. Please assist in checking if the order is available for pickup, if so, please have the cuctomer contacted on urgent basis on +971586159361 and ask them to collect their order.

Thank you for your help!

Regards,
Apoorv

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