Subject: RE: C&C Delay - 9601398350
From: Sachin Maheshwari <[email-masked]>
To: Jessie Caparas <[email-masked]>, Apoorv Joshi <[email-masked]>, Escalations Dxbteam <[email-masked]>, Bsu Citymall <[email-masked]>
Cc: seeta.seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>
Date: Tue, 20 Oct 2020 06:05:51 +0000

Hi @Jessie Caparas<mailto:[email-masked]>,

This order has been refunded from backend, pls see attached details.

Regards,
Sachin

From: Jessie Caparas <[email-masked]>
Sent: Tuesday, October 20, 2020 10:00 AM
To: Sachin Maheshwari <[email-masked]>; Apoorv Joshi <[email-masked]>; Escalations Dxbteam <[email-masked]>; Bsu Citymall <[email-masked]>
Cc: seeta.seeta <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Shakeeb Arsalan <[email-masked]>
Subject: RE: C&C Delay - 9601398350
Importance: High

Hi @Sachin Maheshwari<mailto:[email-masked]>

It is both Splash and Babyshop.

@Bsu Citymall<mailto:[email-masked]> can you please confirm if you physically have this order?

Thank you and Kind Regards,
Jessie Caparas
Email: [email-masked]<mailto:[email-masked]>
T: +97145172087

From: Sachin Maheshwari <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, October 20, 2020 9:18 AM
To: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Cc: seeta.seeta <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Bsu Citymall <[email-masked]<mailto:[email-masked]>>
Subject: RE: C&C Delay - 9601398350

This is a Splash Order, pls check with Splash team.

Regards,
Sachin

From: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>
Sent: Monday, October 19, 2020 7:45 PM
To: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Cc: seeta.seeta <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Bsu Citymall <[email-masked]<mailto:[email-masked]>>; Sachin Maheshwari <[email-masked]<mailto:[email-masked]>>
Subject: Re: C&C Delay - 9601398350

External email sender, please take precaution.
Hi Team,

Please assist in closing the below case.

Thank you for your help!

Regards,
Apoorv

________________________________
From: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
To: "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>
Cc: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "bsu citymall" <[email-masked]<mailto:[email-masked]>>, "sachin maheshwari" <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, 15 October, 2020 12:18:18
Subject: C&C Delay - 9601398350

Hi Team.

With reference to the order number: 9601398350
Store Code: Babyshop - 10026

Order placed on Sep 4, 2020 and the order is still showing ready to ship. We escalated the same to the concerned store to confirm if the order is available at the store for pickup however, no response received. Please assist in checking if the order is available for pickup, if so, please have the cuctomer contacted on urgent basis on +971586159361 and ask them to collect their order.

Thank you for your help!

Regards,
Apoorv

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com

Subject: Re: Late collection CNC: Case id - 1473037 Order Number: 9601081228
From: Mohd Rafeeq <[email-masked]>
To: "Mahmoud Emadeldin Mahmoud Elsayed" <[email-masked]>, Sachin Maheshwari <[email-masked]>, cp citymall <[email-masked]>, Jainul Ameer Mohammed Hussain <[email-masked]>, Bsu Citymall <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>, Amarpreet Sohal <[email-masked]>, Amit Maheshwari <[email-masked]>, Ritesh Sharma <[email-masked]>
Date: Wed, 14 Oct 2020 14:03:15 +0000

Hi Mahmoud,

This was closed by store teams and handed over to concepts 20 Days back and requested to process the refund from backend, please find email for your reference

Pls advise what exactly you want us to do now and will get it done with in 30 minutes at store.

Pls note we don’t have the product with us currently

Best Regards

From: Mahmoud Emadeldin Mahmoud Elsayed <[email-masked]>
Date: Wednesday, 14 October 2020 at 5:49 PM
To: Sachin Maheshwari <[email-masked]>, cp citymall <[email-masked]>, Jainul Ameer Mohammed Hussain <[email-masked]>, Mohd Rafeeq <[email-masked]>, Bsu Citymall <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>, Amarpreet Sohal <[email-masked]>, Amit Maheshwari <[email-masked]>, Ritesh Sharma <[email-masked]>
Subject: RE: Late collection CNC: Case id - 1473037 Order Number: 9601081228

Dears,

We are not getting any update yet !!, please note that urgent case

From: Sachin Maheshwari <[email-masked]>
Sent: Tuesday, October 13, 2020 4:04 PM
To: Mahmoud Emadeldin Mahmoud Elsayed <[email-masked]>; cp citymall <[email-masked]>; Jainul Ameer Mohammed Hussain <[email-masked]>; Mohd Rafeeq <[email-masked]>; Bsu Citymall <[email-masked]>
Cc: seeta.seeta <[email-masked]>; Manish Kumar <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Apoorv Joshi <[email-masked]>; Fauzan Ahmad . Musalman <[email-masked]>; Escalations Dxbteam <[email-masked]>
Subject: RE: Late collection CNC: Case id - 1473037 Order Number: 9601081228

HI @cp citymall<mailto:[email-masked]> , @Jainul Ameer Mohammed Hussain<mailto:[email-masked]> , @Mohd Rafeeq<mailto:[email-masked]>,

This order was part of list for Wrong Store Code updated on first week on Sep.

Can you pls get this checked in store & update in SahlaSom.

Regards,

Sachin

From: Mahmoud Emadeldin Mahmoud Elsayed <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, October 13, 2020 3:49 PM
To: Sachin Maheshwari <[email-masked]<mailto:[email-masked]>>
Cc: seeta.seeta <[email-masked]<mailto:[email-masked]>>; Manish Kumar <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad . Musalman <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: RE: Late collection CNC: Case id - 1473037 Order Number: 9601081228

Hi @Sachin Maheshwari<mailto:[email-masked]>

Please help forwarding below case to concern team, order shipped since 2nd Sept  and not yet ready at BS city mall Store id 10026

Mahmoud

From: Fauzan Ahmad . Musalman <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, October 13, 2020 7:20 AM
To: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Cc: seeta.seeta <[email-masked]<mailto:[email-masked]>>; Manish Kumar <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>
Subject: Late collection CNC: Case id - 1473037 Order Number: 9601081228
Importance: High

External email sender, please take precaution.

Hi Team,

Order Number: 9601081228

Store Code: Babyshop-10026

Order placed on Sep 2, 2020 and the order status is still showing Ready to ship. Kindly confirm if the order is available at the store, if so, please contact customer on +971552916198

and ask them to collect their order.

Thank you for your help!

Regards,

Fauzan

  _____

From: "Manish Kumar" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
Cc: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Monday, 12 October, 2020 12:18:28
Subject: Late collection CNC: Case id - 1473037 Order Number: 9601081228

Hi Team,

Please assist us on the below concern as we are not getting any response from store POC.

Problem statement: Please note that as per the warehouse below order already shipped from the warehouse on 9/5/2020

Case id - 1473037

Order Number: 9601081228

Order Created: 9/2/2020

AWB - 960108122899990001

Order Delivery Mode: Store pickup

Store: Babyshop10026

Assistance required: Update the order status as ready for the collection and inform the customer to collect his order.

Regards,

Manish

Subject: Re: C&C Orders - Action pending from Stores
From: cp citymall <[email-masked]>
To: Jainul Ameer Mohammed Hussain <[email-masked]>, "Mohd Rafeeq" <[email-masked]>, Vishu Jain <[email-masked]>, Sachin Maheshwari <[email-masked]>, Osama Kanan <[email-masked]>, Sankar T <[email-masked]>, "LMG OMS" <[email-masked]>, Praveen Jawadi <[email-masked]>, "Jagmohan Urmaliya (TCS)" <[email-masked]>
Cc: Bsu Citymall <[email-masked]>, Rehaan Pillai <[email-masked]>, Jaquiline Guzman <[email-masked]>, Escalations Dxbteam <[email-masked]>, Naseem Ahmad <[email-masked]>, Lalit Ratnala <[email-masked]>
Date: Fri, 25 Sep 2020 12:51:59 +0000

Dear Team

Kindly note that below mentioned C&C Orders items we handed over to Concept. Please do the refund processes for Both Click Collect orders  

9601074385
9601081228

Stay Safe 
Thanks and Regards,
fahees
CP City Mall
Madinat Zayed Al Dhafra
CUG : 054-9950706

From: Jainul Ameer Mohammed Hussain <[email-masked]>
Sent: Wednesday, September 23, 2020 11:36 AM
To: cp citymall <[email-masked]>; Mohd Rafeeq <[email-masked]>; Vishu Jain <[email-masked]>; Sachin Maheshwari <[email-masked]>; Osama Kanan <[email-masked]>; Sankar T <[email-masked]>; LMG OMS <[email-masked]>; Praveen Jawadi <[email-masked]>; Jagmohan Urmaliya (TCS) <[email-masked]>
Cc: Bsu Citymall <[email-masked]>; Rehaan Pillai <[email-masked]>; Jaquiline Guzman <[email-masked]>; Escalations Dxbteam <[email-masked]>; Naseem Ahmad <[email-masked]>; Lalit Ratnala <[email-masked]>
Subject: RE: C&C Orders - Action pending from Stores 
 
Hi Team

Kindly request you to change the order status from backend..

Best Regards !!!

 

From: cp citymall <[email-masked]> 
Sent: Tuesday, September 22, 2020 5:31 PM
To: Jainul Ameer Mohammed Hussain <[email-masked]>; Mohd Rafeeq <[email-masked]>; Vishu Jain <[email-masked]>; Sachin Maheshwari <[email-masked]>; Osama Kanan <[email-masked]>; Sankar T <[email-masked]>; LMG OMS <[email-masked]>; Praveen Jawadi <[email-masked]>; Jagmohan Urmaliya (TCS) <[email-masked]>
Cc: Bsu Citymall <[email-masked]>; Rehaan Pillai <[email-masked]>; Jaquiline Guzman <[email-masked]>; Escalations Dxbteam <[email-masked]>; Naseem Ahmad <[email-masked]>; Lalit Ratnala <[email-masked]>
Subject: Re: C&C Orders - Action pending from Stores

Dear Mr.Jainul & Team 

Please be informing to you that we handed over the Below mentioned C&C Orders to Customers (PFA for your reference), however out of 7 Orders 2 orders are we could not hand over to customer. We try to communicate with customer several times, but her phone is not reachable. 

Kindly advise for next step   ....

 

 

Stay Safe 

Thanks and Regards,

fahees

CP City Mall

Madinat Zayed Al Dhafra

CUG : 054-9950706

From: cp citymall <[email-masked]>
Sent: Tuesday, September 15, 2020 11:07 AM
To: Jainul Ameer Mohammed Hussain <[email-masked]>; Mohd Rafeeq <[email-masked]>; Vishu Jain <[email-masked]>; Sachin Maheshwari <[email-masked]>; Osama Kanan <[email-masked]>; Sankar T <[email-masked]>; LMG OMS <[email-masked]>; Praveen Jawadi <[email-masked]>; Jagmohan Urmaliya (TCS) <[email-masked]>
Cc: Bsu Citymall <[email-masked]>; Rehaan Pillai <[email-masked]>; Jaquiline Guzman <[email-masked]>; Escalations Dxbteam <[email-masked]>; Naseem Ahmad <[email-masked]>; Lalit Ratnala <[email-masked]>
Subject: Re: C&C Orders - Action pending from Stores 

Dear Mr.Jainul  

Noted, 

We have informed to the customer the Order with us. Once customer collect the order, we will update you with Details. 

 

Stay Safe 

Thanks and Regards,

fahees

CP City Mall

Madinat Zayed Al Dhafra

CUG : 054-9950706

From: Jainul Ameer Mohammed Hussain <[email-masked]>
Sent: Tuesday, September 15, 2020 10:56 AM
To: Mohd Rafeeq <[email-masked]>; Vishu Jain <[email-masked]>; Sachin Maheshwari <[email-masked]>; cp citymall <[email-masked]>; Osama Kanan <[email-masked]>; Sankar T <[email-masked]>; LMG OMS <[email-masked]>; Praveen Jawadi <[email-masked]>; Jagmohan Urmaliya (TCS) <[email-masked]>
Cc: Bsu Citymall <[email-masked]>; Rehaan Pillai <[email-masked]>; Jaquiline Guzman <[email-masked]>; Escalations Dxbteam <[email-masked]>; Naseem Ahmad <[email-masked]>; Lalit Ratnala <[email-masked]>
Subject: RE: C&C Orders - Action pending from Stores 

@cp citymall as discussed, kindly request you to call the customer for order collection and handover the parcel and take their details.

The order status will update in backend with help of IT team after sharing the parcel handover confirmation.

Best Regards !!!

 

From: Mohd Rafeeq <[email-masked]> 
Sent: Tuesday, September 15, 2020 10:40 AM
To: Vishu Jain <[email-masked]>; Sachin Maheshwari <[email-masked]>; cp citymall <[email-masked]>; Jainul Ameer Mohammed Hussain <[email-masked]>; Osama Kanan <[email-masked]>; Sankar T <[email-masked]>; LMG OMS <[email-masked]>; Praveen Jawadi <[email-masked]>; Jagmohan Urmaliya (TCS) <[email-masked]>
Cc: Bsu Citymall <[email-masked]>; Rehaan Pillai <[email-masked]>; Jaquiline Guzman <[email-masked]>; Escalations Dxbteam <[email-masked]>; Naseem Ahmad <[email-masked]>; Lalit Ratnala <[email-masked]>
Subject: Re: C&C Orders - Action pending from Stores

Agreed, @Jainul Ameer Mohammed Hussain is coordinating with the store to organise the same. Will keep this group posted 

Best Regards

Mohd Rafeeq

Assistant Manager - Business Excellence 

Mobile: 0558844701

From: Vishu Jain <[email-masked]>
Sent: Tuesday, September 15, 2020 10:21:07 AM
To: Sachin Maheshwari <[email-masked]>; cp citymall <[email-masked]>; Jainul Ameer Mohammed Hussain <[email-masked]>; Osama Kanan <[email-masked]>; Sankar T <[email-masked]>; LMG OMS <[email-masked]>; Mohd Rafeeq <[email-masked]>; Praveen Jawadi <[email-masked]>; Jagmohan Urmaliya (TCS) <[email-masked]>
Cc: Bsu Citymall <[email-masked]>; Rehaan Pillai <[email-masked]>; Jaquiline Guzman <[email-masked]>; Escalations Dxbteam <[email-masked]>; Naseem Ahmad <[email-masked]>; Lalit Ratnala <[email-masked]>
Subject: RE: C&C Orders - Action pending from Stores 

@Sankar T 6 out of 7 orders I can find in the list shared for impacted orders.

@Sachin Maheshwari @Mohd Rafeeq If customers are reachable, please handover parcels and take their details. Please share the details, so that same can be updated in system with help of tech team.

@Jagmohan Urmaliya (TCS) @Sankar T these orders need to updated from backend as this store code doesn’t exist anymore, and probably got wrongly updated during correction of orders done in first week of September.

Regards

Vishu

From: Sachin Maheshwari <[email-masked]> 
Sent: Tuesday, September 15, 2020 10:16 AM
To: cp citymall <[email-masked]>; Jainul Ameer Mohammed Hussain <[email-masked]>; Osama Kanan <[email-masked]>; Vishu Jain <[email-masked]>; Sankar T <[email-masked]>; LMG OMS <[email-masked]>; Mohd Rafeeq <[email-masked]>; Praveen Jawadi <[email-masked]>
Cc: Bsu Citymall <[email-masked]>; Rehaan Pillai <[email-masked]>; Jaquiline Guzman <[email-masked]>; Escalations Dxbteam <[email-masked]>; Naseem Ahmad <[email-masked]>; Lalit Ratnala <[email-masked]>
Subject: RE: C&C Orders - Action pending from Stores

Hi @Praveen Jawadi , @Mohd Rafeeq,

As suggested by SCM team, can we handover these orders outside Sahlasom to customer (while taking all required details) & get them updated as delivered  (collected) from backend with support from LMIT & OMS team.

This is urgent to avoid any further escalation from customers.

 

Regards,

Sachin 

From: cp citymall <[email-masked]> 
Sent: Tuesday, September 15, 2020 10:10 AM
To: Jainul Ameer Mohammed Hussain <[email-masked]>; Sachin Maheshwari <[email-masked]>; Osama Kanan <[email-masked]>; Vishu Jain <[email-masked]>; Sankar T <[email-masked]>; LMG OMS <[email-masked]>
Cc: Bsu Citymall <[email-masked]>; Rehaan Pillai <[email-masked]>; Jaquiline Guzman <[email-masked]>; Escalations Dxbteam <[email-masked]>; Naseem Ahmad <[email-masked]>; Lalit Ratnala <[email-masked]>; Mohd Rafeeq <[email-masked]>; Praveen Jawadi <[email-masked]>
Subject: Re: C&C Orders - Action pending from Stores

Dear All

Please go thru below attached customer complain regarding C&C Order (9601210113) ,Kindly rectify the issues ASAP .

 

Customer Details 

Name : - Mr. Anwer

Order # :- 9601210113

Contact # : - 050 4641675

 

Stay Safe 

Thanks and Regards,

fahees

CP City Mall

Madinat Zayed Al Dhafra

CUG : 054-9950706

From: Jainul Ameer Mohammed Hussain <[email-masked]>
Sent: Monday, September 14, 2020 5:13 PM
To: cp citymall <[email-masked]>; Sachin Maheshwari <[email-masked]>; Osama Kanan <[email-masked]>; Vishu Jain <[email-masked]>; Sankar T <[email-masked]>; LMG OMS <[email-masked]>
Cc: Bsu Citymall <[email-masked]>; Rehaan Pillai <[email-masked]>; Jaquiline Guzman <[email-masked]>; Escalations Dxbteam <[email-masked]>; Naseem Ahmad <[email-masked]>; Lalit Ratnala <[email-masked]>; Mohd Rafeeq <[email-masked]>
Subject: RE: C&C Orders - Action pending from Stores 

Dear @Osama Kanan @Vishu Jain

Is that possible, against discontinue store CnC order allocation ?  

 

Best Regards !!!

 

From: cp citymall <[email-masked]> 
Sent: Monday, September 14, 2020 4:44 PM
To: Sachin Maheshwari <[email-masked]>; Osama Kanan <[email-masked]>; Vishu Jain <[email-masked]>; Sankar T <[email-masked]>; LMG OMS <[email-masked]>
Cc: Bsu Citymall <[email-masked]>; Rehaan Pillai <[email-masked]>; Jaquiline Guzman <[email-masked]>; Escalations Dxbteam <[email-masked]>; Naseem Ahmad <[email-masked]>; Lalit Ratnala <[email-masked]>; Jainul Ameer Mohammed Hussain <[email-masked]>; Mohd Rafeeq <[email-masked]>
Subject: Re: C&C Orders - Action pending from Stores

 

Dear Team 

We have one Customer, who wants to collect her Order now.  

Kindly advise on this matter ... 

 

Thanks in Advance ... 

U may ring me on below number  

 

Stay Safe 

Thanks and Regards,

FAHEES

CP City Mall

Madinat Zayed Al Dhafra

CUG : 054-9950706

From: Sachin Maheshwari <[email-masked]>
Sent: Monday, September 14, 2020 4:04 PM
To: cp citymall <[email-masked]>; Osama Kanan <[email-masked]>; Vishu Jain <[email-masked]>; Sankar T <[email-masked]>; LMG OMS <[email-masked]>
Cc: Bsu Citymall <[email-masked]>; Rehaan Pillai <[email-masked]>; Jaquiline Guzman <[email-masked]>; Escalations Dxbteam <[email-masked]>; Naseem Ahmad <[email-masked]>; Lalit Ratnala <[email-masked]>
Subject: RE: C&C Orders - Action pending from Stores 

Hi @LMG OMS Team,

We need your urgent support here to identify the issue & resolve it on immediate basis.

 

Regards,

Sachin 

From: cp citymall <[email-masked]> 
Sent: Monday, September 14, 2020 3:54 PM
To: Sachin Maheshwari <[email-masked]>; Osama Kanan <[email-masked]>; Vishu Jain <[email-masked]>; Sankar T <[email-masked]>
Cc: Bsu Citymall <[email-masked]>; Rehaan Pillai <[email-masked]>; Jaquiline Guzman <[email-masked]>; Escalations Dxbteam <[email-masked]>
Subject: Re: C&C Orders - Action pending from Stores

[email-masked]@landmarkgroup.com 

[email-masked]@landmarkgroup.com

Dear Team 

Kindly note that yesterday two customers has visited the store to collect the orders, we have convinced them system was not update and once it updates, we going to call. customer happy with that. 

Request your good office on this matter .... 

 

 

Stay Safe 

Thanks and Regards,

fahees

CP City Mall

Madinat Zayed Al Dhafra

CUG : 054-9950706

From: Sachin Maheshwari <[email-masked]>
Sent: Monday, September 14, 2020 3:38 PM
To: Osama Kanan <[email-masked]>; Vishu Jain <[email-masked]>; Sankar T <[email-masked]>
Cc: cp citymall <[email-masked]>; Bsu Citymall <[email-masked]>; Rehaan Pillai <[email-masked]>; Jaquiline Guzman <[email-masked]>; Escalations Dxbteam <[email-masked]>
Subject: RE: C&C Orders - Action pending from Stores 

Hi @Sankar T,

We are seeing that C&C orders are being recoded against a de-activated store code & hence store is not able to accept them in system.

Can you pls get this checked & ensure that store 10026 is not active.

 

Regards,

Sachin 

From: Osama Kanan <[email-masked]> 
Sent: Monday, September 14, 2020 3:01 PM
To: Sachin Maheshwari <[email-masked]>; Vishu Jain <[email-masked]>
Cc: cp citymall <[email-masked]>; Bsu Citymall <[email-masked]>; Rehaan Pillai <[email-masked]>; Jaquiline Guzman <[email-masked]>; Escalations Dxbteam <[email-masked]>
Subject: Re: C&C Orders - Action pending from Stores

Hi Team, 

As per the records, the Store# 10026 – BS standalone already deactivated since 09th of Sept 2019 - JIRA ticket# REL-65862 for the same; and action confirmed by IT team that the store has been disabled. 

And store# 21452 – CP – UAE has been activated JIRA ticket#  REL-99295

 

Thanks,

Osama Kanan 

 

From: Sachin Maheshwari <[email-masked]>
Date: Monday, 14 September 2020 at 2:46 PM
To: Vishu Jain <[email-masked]>, Osama Kanan <[email-masked]>
Cc: cp citymall <[email-masked]>, Bsu Citymall <[email-masked]>, Rehaan Pillai <[email-masked]>, Jaquiline Guzman <[email-masked]>
Subject: RE: C&C Orders - Action pending from Stores

Hi @Vishu Jain , @Osama Kanan,

We need your support in checking if the store code 10026 has been de-activated or not yet.

Note – This Babyshop Stand Alone store was closed an year back & has converted to CP (21452).

 

Regards,

Sachin 

From: cp citymall <[email-masked]> 
Sent: Sunday, September 13, 2020 8:38 PM
To: Bsu Citymall <[email-masked]>; Rehaan Pillai <[email-masked]>
Cc: Sachin Maheshwari <[email-masked]>
Subject: Re: C&C Orders - Action pending from Stores

Hi Arul 

Please be informing you that regarding below mentioned c&c orders we have escalated to LMG OMS .However still we have not received any advice from them for next step ..PFA for your reference ..

In reading : - Mr,Rehaan ,Kindly guide us on this 

 

9601074385
9601398350
9601210113
9600782918
9601081228
9600876784
9601197893

 

Stay Safe 

Thanks and Regards,

fahees

CP City Mall

Madinat Zayed Al Dhafra

CUG : 054-9950706

From: Bsu Citymall <[email-masked]>
Sent: Sunday, September 13, 2020 6:51 PM
To: Rehaan Pillai <[email-masked]>
Cc: Sachin Maheshwari <[email-masked]>; cp citymall <[email-masked]>
Subject: Fwd: C&C Orders - Action pending from Stores 

Dear Sir,

We physically checked along with CP team, mentioned four orders are with them, there is some confusion in selecting the location between City and Western region of Madinat Zayed also between store codes old (10026) and new(21452).

 

Note: Mr.Faees Please do the needful.

 

Thanks,

 ​

Warm Regards,

Arulprasanth

Store Head

City Mall – Western Region – Abu Dhabi, UAE 

 CUG: +971559677221 
[email-masked]