Subject: RE: Return Issue - 6220813142
From: Jessie Caparas <[email-masked]>
To: Apoorv Joshi <[email-masked]>, "[email-masked]" <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>, seeta.seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>
Date: Tue, 20 Oct 2020 06:02:43 +0000

@[email-masked]<mailto:[email-masked]>

Can you please confirm if this pick up is scheduled from your side?

Tracking ID 46286462342

Thank you and Kind Regards,
Jessie Caparas
Email: [email-masked]<mailto:[email-masked]>
T: +97145172087

From: Apoorv Joshi <[email-masked]>
Sent: Monday, October 19, 2020 7:48 PM
To: Jessie Caparas <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>; seeta.seeta <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Shakeeb Arsalan <[email-masked]>
Subject: Re: Return Issue - 6220813142

External email sender, please take precaution.
Hi Jessie,

Please assist with the below case. No response from Aramex yet. Thank you for your help!

Regards,
Apoorv

________________________________
From: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
To: "Jessie Caparas" <[email-masked]<mailto:[email-masked]>>
Cc: "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
Sent: Friday, 16 October, 2020 12:49:44
Subject: Re: Return Issue - 6220813142

Hi Jessie,

It shows pickup has been scheduled and we have emailed Aramex multiple times to arrange collection along with address and contact number but no response from them.

Please assist in arranging collection with with them, following are customer details:
Imtiaz Solangi
3362 Ibad Ibn Bashr, batha safa makkah poly Clinic 1 ,Al Futah
Riyadh, SA,
Contact Number: +966567351390

Thank you for your help!

Regards,
Apoorv
________________________________
From: "Jessie Caparas" <[email-masked]<mailto:[email-masked]>>
To: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>
Cc: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
Sent: Friday, 16 October, 2020 01:17:14
Subject: RE: Return Issue - 6220813142

Hi Apoorv,

Do we still need to delete?

It shows pick up has been scheduled.

Thank you and Kind Regards,
Jessie Caparas
Email: [email-masked]<mailto:[email-masked]>
T: +97145172087

From: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, October 15, 2020 11:17 AM
To: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Cc: seeta.seeta <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>
Subject: Return Issue - 6220813142

External email sender, please take precaution.
Hi Team,

With reference to the order number: 6220813142
AWB: 46286462342

Order placed on Sep 2, 2020 and was delivered on Sep 05, 2020. Customer raised a return request on Sep 09, 2020 and the above mentioned AWB is showing record created with no reference number. Customer wants to return the items but we are unable to delete the new RMA. Kindly advise how to proceed with this.

Thank you for your help!

Regards,
Apoorv
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