Subject: Order Cancellation - 9603729550(Urgent)
From: Apoorv Joshi <[email-masked]>
To: escalations dxbteam <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>
Date: Mon, 19 Oct 2020 04:16:02 -0700 (MST)

Hi Team, 

With reference to the order number: 9603729550 

Order placed on Sep 19, 2020 and the status is still submitted to warehouse. Customer has contacted multiple times on call center to have the refund processed but the cancellation has failed every time. 

We request you to please assist in cancelling this order on priority as the customer no longer wish to receive this order and they are threatening for DED and MOC. 

Thank you for your help! 

Regards, 
Apoorv