Subject: FW: Order not received by the customer //6229811506
From: Jessie Caparas <[email-masked]>
To: Apoorv Joshi <[email-masked]>
Date: Mon, 19 Oct 2020 08:36:50 +0000

Please create RMA as good will and add notes that this has been approved by Varun

Thank you and Kind Regards,
Jessie Caparas
Email: [email-masked]<mailto:[email-masked]>
T: +97145172087

From: Varun Sharma <[email-masked]>
Sent: Monday, October 19, 2020 10:31 AM
To: Jessie Caparas <[email-masked]>; Ramesh Gottimukkala <[email-masked]>; Mohd. Jamal Akhtar <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>
Subject: RE: Order not received by the customer //6229811506

If the customer has not received, pls refund.
The courier partner needs to be debited the amount.

From: Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Sent: Monday, October 19, 2020 8:09 AM
To: Varun Sharma <[email-masked]<mailto:[email-masked]>>; Ramesh Gottimukkala <[email-masked]<mailto:[email-masked]>>; Mohd. Jamal Akhtar <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: FW: Order not received by the customer //6229811506

Hi Varun,

As per the below email, the customer claims that this order was not received however Aramex has updated it as delivered and has shared the attached screenshot as a proof which doesn’t seem to be a valid POD.

Please advise if we can refund SAR 297.

This is the customer’s 2nd order with us.

@Ramesh Gottimukkala<mailto:[email-masked]> we would need to debit this from the courier team @Mohd. Jamal Akhtar<mailto:[email-masked]>

Thank you and Kind Regards,
Jessie Caparas
Email: [email-masked]<mailto:[email-masked]>
T: +97145172087

From: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, October 18, 2020 8:26 PM
To: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Cc: ALL RUH OPS Landmark <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; AbdulrahmanMoha <[email-masked]<mailto:[email-masked]>>; RamezG <[email-masked]<mailto:[email-masked]>>; AbdelKaderS <[email-masked]<mailto:[email-masked]>>; seeta.seeta <[email-masked]<mailto:[email-masked]>>; Samer Salmeh <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>
Subject: Re: Order not received by the customer //6229811506

External email sender, please take precaution.
Hi Team,

Please assist in closing the below case.

Thank you for your help!

Regards,
Apoorv

________________________________
From: "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
To: "ALL RUH OPS Landmark" <[email-masked]<mailto:[email-masked]>>, "AbdulrahmanMoha" <[email-masked]<mailto:[email-masked]>>, "RamezG" <[email-masked]<mailto:[email-masked]>>, "AbdelKaderS" <[email-masked]<mailto:[email-masked]>>
Cc: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Samer Salmeh" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>
Sent: Friday, 9 October, 2020 10:08:45
Subject: Order not received by the customer //6229811506

Hi Team,

Kindly share with us the POD of the below order.

Regards,
Fauzan

________________________________
From: "Samer Salmeh" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
Cc: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, 8 October, 2020 19:20:10
Subject: Order not received by the customer //6229811506

Hi Seeta
​
Problem Statement: ( proof of delivery)

Order number: 6229811506
AWB: 46285187130
​
Issue Description: the customer contacted us informing that he has not received his order but as per the hybris the order status is showing as delivered. We have escalated the case to Aramex for the proof of delivery and they have sent us 2 picture of signature.

Requesitng you to check the case and let us know what action do we have to take in this case.

Regards,
Samer Salmeh

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