Subject: RE: FW: Late Delivery//6221932171
From: "saad i. binshuwayyi" <[email-masked]>
To: Jessie Caparas <[email-masked]>, "Belal A. Bakheet" <[email-masked]>, FarEye Support <[email-masked]>, "Moayed M. Moni" <[email-masked]>, "abdulaziz s. al-hadi" <[email-masked]>, "NABIL M. ABRAH" <[email-masked]>, "Ibrahim M. Shrahili" <[email-masked]>
Cc: Vishwajeet Singh <[email-masked]>, Escalations Dxbteam <[email-masked]>, seeta.seeta <[email-masked]>, "[email-masked]" <[email-masked]>, "[email-masked]" <[email-masked]>, "[email-masked]" <[email-masked]>
Date: Mon, 19 Oct 2020 06:49:57 +0000

Hi jessie

A delivery attempt was made of the shipment, and the customer did not answer the phone more than once

Regards,
Saad

From: Jessie Caparas <[email-masked]>
Sent: Sunday, October 18, 2020 2:46 PM
To: saad i. binshuwayyi‏ <[email-masked]>; Belal A. Bakheet‏ <[email-masked]>; FarEye Support‏ <[email-masked]>; Moayed M. Moni‏ <[email-masked]>; abdulaziz s. al-hadi‏ <[email-masked]>; NABIL M. ABRAH‏ <[email-masked]>; Ibrahim M. Shrahili‏ <[email-masked]>
Cc: Vishwajeet Singh‏ <[email-masked]>; Escalations Dxbteam‏ <[email-masked]>; seeta.seeta‏ <[email-masked]>; [email-masked]; [email-masked]; [email-masked]
Subject: RE: FW: Late Delivery//6221932171
Importance: High

Hi @saad i. binshuwayyi<mailto:[email-masked]> @Belal A. Bakheet<mailto:[email-masked]>

Any update on the below advise from Fareye?

Thank you and Kind Regards,
Jessie Caparas
Email: [email-masked]<mailto:[email-masked]>
T: +97145172087

From: Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, October 15, 2020 4:51 PM
To: saad i. binshuwayyi <[email-masked]<mailto:[email-masked]>>; Belal A. Bakheet <[email-masked]<mailto:[email-masked]>>; FarEye Support <[email-masked]<mailto:[email-masked]>>; Moayed M. Moni <[email-masked]<mailto:[email-masked]>>; abdulaziz s. al-hadi <[email-masked]<mailto:[email-masked]>>; NABIL M. ABRAH <[email-masked]<mailto:[email-masked]>>; Ibrahim M. Shrahili <[email-masked]<mailto:[email-masked]>>
Cc: Vishwajeet Singh <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; seeta.seeta <[email-masked]<mailto:[email-masked]>>; [email-masked]<mailto:[email-masked]>; [email-masked]<mailto:[email-masked]>; [email-masked]<mailto:[email-masked]>
Subject: RE: FW: Late Delivery//6221932171
Importance: High

@saad i. binshuwayyi<mailto:[email-masked]>

This is what Fareye needs from your team.
We would like to inform you that Saudi Post pushed the update status "Return to Origin" for this AWB whereas the status "RETURNS TO ORIGINAL POSTAL OFFICE" is mapped in our system for RTO and hence the status of the same couldn't get updated in FarEye further. So, please ask Saudi Post team to send the correct update status for the shipments as per the current mapping in our system.

Thank you and Kind Regards,
Jessie Caparas
Email: [email-masked]<mailto:[email-masked]>
T: +97145172087

From: saad i. binshuwayyi <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, October 15, 2020 1:39 PM
To: Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Belal A. Bakheet <[email-masked]<mailto:[email-masked]>>; FarEye Support <[email-masked]<mailto:[email-masked]>>; Moayed M. Moni <[email-masked]<mailto:[email-masked]>>; abdulaziz s. al-hadi <[email-masked]<mailto:[email-masked]>>; NABIL M. ABRAH <[email-masked]<mailto:[email-masked]>>; Ibrahim M. Shrahili <[email-masked]<mailto:[email-masked]>>
Cc: Vishwajeet Singh <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; seeta.seeta <[email-masked]<mailto:[email-masked]>>; [email-masked]<mailto:[email-masked]>; [email-masked]<mailto:[email-masked]>; [email-masked]<mailto:[email-masked]>
Subject: RE: FW: Late Delivery//6221932171

External email sender, please take precaution.
Hi all

The shipment was returned to the store on 9/17/2020 at 11:54 am

Regards,
Saad

From: Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, October 15, 2020 9:33 AM
To: Belal A. Bakheet‏ <[email-masked]<mailto:[email-masked]>>; FarEye Support‏ <[email-masked]<mailto:[email-masked]>>; Moayed M. Moni‏ <[email-masked]<mailto:[email-masked]>>; abdulaziz s. al-hadi‏ <[email-masked]<mailto:[email-masked]>>; saad i. binshuwayyi‏ <[email-masked]<mailto:[email-masked]>>
Cc: Vishwajeet Singh‏ <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam‏ <[email-masked]<mailto:[email-masked]>>; seeta.seeta‏ <[email-masked]<mailto:[email-masked]>>; [email-masked]<mailto:[email-masked]>; [email-masked]<mailto:[email-masked]>; [email-masked]<mailto:[email-masked]>
Subject: RE: FW: Late Delivery//6221932171
Importance: High

Hi @Belal A. Bakheet<mailto:[email-masked]> @saad i. binshuwayyi<mailto:[email-masked]>

We didn’t get a reply on the below yet.

Please update.

Thank you and Kind Regards,
Jessie Caparas
Email: [email-masked]<mailto:[email-masked]>
T: +97145172087

From: Belal A. Bakheet <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, October 11, 2020 9:13 AM
To: Jessie Caparas <[email-masked]<mailto:[email-masked]>>; FarEye Support <[email-masked]<mailto:[email-masked]>>; Moayed M. Moni <[email-masked]<mailto:[email-masked]>>; abdulaziz s. al-hadi <[email-masked]<mailto:[email-masked]>>; saad i. binshuwayyi <[email-masked]<mailto:[email-masked]>>
Cc: Vishwajeet Singh <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; seeta.seeta <[email-masked]<mailto:[email-masked]>>; [email-masked]<mailto:[email-masked]>; [email-masked]<mailto:[email-masked]>; [email-masked]<mailto:[email-masked]>
Subject: RE: FW: Late Delivery//6221932171

External email sender, please take precaution.
@ saad

Kind Regards,

بلال علي بخيت

مدير مبيعات تنفيذي للشركات
مبيعات الشركات

Belal A. Bakhit
Director of  Corporate Sales

Corporate Sales

M. +966 59 944 0011 | T. +966 11 289 7760

E. [email-masked]<mailto:[email-masked]> | P. www.sp.com.sa<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.sp.com.sa%2F&data=04%7C01%7CJessie.Caparas%40landmarkgroup.com%7C9327e2060b6b413e15d008d871090196%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637383630788343954%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=7pfqcM5DUPGXiPIicXHE%2BXBFnFakJQkDwz22cVFpaSQ%3D&reserved=0>

<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Ftwitter.com%2Fsaudipost&data=04%7C01%7CJessie.Caparas%40landmarkgroup.com%7C9327e2060b6b413e15d008d871090196%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637383630788353948%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=26VMb0qZKG6Cw24hOPPy2J%2F0kaR4WQKeHj2rB7WlYj8%3D&reserved=0>

@saudipost | 92 000 57 00

 Save a tree. Don’t hit print

From: Jessie Caparas [mailto:[email-masked]]
Sent: Sunday, October 11, 2020 7:58 AM
To: FarEye Support <[email-masked]<mailto:[email-masked]>>; Belal A. Bakheet <[email-masked]<mailto:[email-masked]>>; Moayed M. Moni <[email-masked]<mailto:[email-masked]>>; abdulaziz s. al-hadi <[email-masked]<mailto:[email-masked]>>
Cc: Vishwajeet Singh <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; seeta.seeta <[email-masked]<mailto:[email-masked]>>; [email-masked]<mailto:[email-masked]>; [email-masked]<mailto:[email-masked]>; [email-masked]<mailto:[email-masked]>
Subject: RE: FW: Late Delivery//6221932171
Importance: High

@Belal A. Bakheet<mailto:[email-masked]> @Moayed M. Moni<mailto:[email-masked]> @abdulaziz s. al-hadi<mailto:[email-masked]>

As advised by Fareye team, can we please do the below?

Tracking ID is CRDSAL0063978920

Thank you and Kind Regards,
Jessie Caparas
Email: [email-masked]<mailto:[email-masked]>
T: +97145172087

From: FarEye Support <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, October 10, 2020 9:07 PM
To: Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Cc: Vishwajeet Singh <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; seeta.seeta <[email-masked]<mailto:[email-masked]>>; [email-masked]<mailto:[email-masked]>; [email-masked]<mailto:[email-masked]>; [email-masked]<mailto:[email-masked]>
Subject: Re: FW: Late Delivery//6221932171

External email sender, please take precaution.
Dear Jessie,

We would like to inform you that Saudi Post pushed the update status "Return to Origin" for this AWB whereas the status "RETURNS TO ORIGINAL POSTAL OFFICE" is mapped in our system for RTO and hence the status of the same couldn't get updated in FarEye further. So, please ask Saudi Post team to send the correct update status for the shipments as per the current mapping in our system.

You can visit the support ticket on https://fareye.freshdesk.com/public/tickets/fd8098055f04bd3c9ac3eeef67ccd16a42cdc7210ea987a7188c510a6056d6e1<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Ffareye.freshdesk.com%2Fpublic%2Ftickets%2Ffd8098055f04bd3c9ac3eeef67ccd16a42cdc7210ea987a7188c510a6056d6e1&data=04%7C01%7CJessie.Caparas%40landmarkgroup.com%7C9327e2060b6b413e15d008d871090196%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637383630788353948%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=GjF%2BrBCLtP1CdGgDpdAFzoK3wD2KSD%2FR7tHZRzilDqo%3D&reserved=0> or please log in to the FarEye Support portal on https://fareye.freshdesk.com<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Ffareye.freshdesk.com%2F&data=04%7C01%7CJessie.Caparas%40landmarkgroup.com%7C9327e2060b6b413e15d008d871090196%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637383630788363951%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=bed70iwtTH0bFE71P1HbNCszRDq%2BiJ0ezsMrc0vOYBQ%3D&reserved=0> to check the details.
Thanks,
Shailesh Bisht,
Technical Engineer

FarEye- Enabling Digital Logistics<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.getfareye.com%2F&data=04%7C01%7CJessie.Caparas%40landmarkgroup.com%7C9327e2060b6b413e15d008d871090196%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637383630788373948%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=hPBhDNbeAgBj2nMMkTo82rNPZWBz9o8z1IsX53FRT9o%3D&reserved=0>
Call: +91 70-6595-6595
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Disclaimer: This message is confidential and is intended for the addressee, and may also be privileged. Any unauthorized disclosure, copying, distribution or use of this message is strictly prohibited, and if done, will result in strict legal action. This message is not guaranteed to be complete or error-free. No liability is assumed for any errors and/or omissions in the contents of the message.
On Sat, 10 Oct at 4:41 PM , FarEye Support <[email-masked]<mailto:[email-masked]>> wrote:
Dear Jessie,

Greetings from FarEye!

We would like to inform you that we have received your concern regarding the order status mismatch and we are working on the same. We will get back to you as soon as we have an update or need any details to proceed further.

We are happy to help
You can visit the support ticket on https://fareye.freshdesk.com/public/tickets/fd8098055f04bd3c9ac3eeef67ccd16a42cdc7210ea987a7188c510a6056d6e1<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Ffareye.freshdesk.com%2Fpublic%2Ftickets%2Ffd8098055f04bd3c9ac3eeef67ccd16a42cdc7210ea987a7188c510a6056d6e1&data=04%7C01%7CJessie.Caparas%40landmarkgroup.com%7C9327e2060b6b413e15d008d871090196%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637383630788403932%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=TrJD5xXT%2F6CLEcHZ5oOs3p5aI1v7a4Ucgcr%2BPDRJMxM%3D&reserved=0> or please log in to the FarEye Support portal on https://fareye.freshdesk.com<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Ffareye.freshdesk.com%2F&data=04%7C01%7CJessie.Caparas%40landmarkgroup.com%7C9327e2060b6b413e15d008d871090196%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637383630788413929%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=SCEBU%2B%2Bdjdlz1bHHLe86AJtMzCwcwRwZA7kRkGmuM2M%3D&reserved=0> to check the details.
Thanks and Regards,

Nishant Kamal
Technical Engineer | FarEye

Call: +91 70-6595-6595
 || www.getfareye.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.getfareye.com%2F&data=04%7C01%7CJessie.Caparas%40landmarkgroup.com%7C9327e2060b6b413e15d008d871090196%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637383630788423926%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=miTqb95oMp%2BDcE4iGFAm%2FC8NlabKcnbzVxHSUJ5CF7Q%3D&reserved=0>
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Disclaimer: This message is confidential and is intended for the addressee, and may also be privileged. Any unauthorized disclosure, copying, distribution or use of this message is strictly prohibited, and if done, will result in strict legal action. This message is not guaranteed to be complete or error-free. No liability is assumed for any errors and/or omissions in the contents of the message.
On Sat, 10 Oct at 4:28 PM , Jessie Caparas <[email-masked]<mailto:[email-masked]>> wrote:
Hi Team,

This order is already marked as RTO delivered by Saudi Post but in Fareye, it is still showing as out for delivery.

[Image removed by sender.]

Can we please mark it as RTO delivered for it to be updated as NDR in our system to refund?

Thank you and Kind Regards,
Jessie Caparas
Email: [email-masked]<mailto:[email-masked]>
T: +97145172087

From: Jessie Caparas
Sent: Saturday, October 10, 2020 2:57 PM
To: [email-masked]<mailto:[email-masked]>; Vishwajeet Singh <[email-masked]<mailto:[email-masked]>>
Cc: Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Ali Atef <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; 'Seeta Seeta' <[email-masked]<mailto:[email-masked]>>
Subject: RE: Late Delivery//6221932171
Importance: High

Hi Team,

This order is already marked as RTO delivered by Saudi Post but in Fareye, it is still showing as out for delivery.

[Image removed by sender.]

Can we please mark it as RTO delivered for it to be updated as NDR in our system to refund?

FYI @Vishwajeet Singh<mailto:[email-masked]>

Thank you and Kind Regards,
Jessie Caparas
Email: [email-masked]<mailto:[email-masked]>
T: +97145172087

From: Seeta Seeta <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, September 26, 2020 3:47 PM
To: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Cc: Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Ali Atef <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: Re: Late Delivery//6221932171

External email sender, please take precaution.
Hi Team,

Need your assistance in the below case.

Thanks & Regards,
Seeta Kunwar

________________________________
From: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
To: "ashadi" <[email-masked]<mailto:[email-masked]>>, "hmdokhail" <[email-masked]<mailto:[email-masked]>>, "RMeshref" <[email-masked]<mailto:[email-masked]>>, "AMSHWEKAN" <[email-masked]<mailto:[email-masked]>>
Cc: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Ali Atef" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, September 22, 2020 5:03:59 PM
Subject: Re: Late Delivery//6221932171

Hi Team,

With reference to the order number 6221932171, the order was shipped from our side on 8th Sept and till now it's in transit. We request you to kindly arrange the delivery asap for tracking number CRDSAL0063978920.

If you need any details please let us know.

Thanks & Regards,
Seeta Kunwar

________________________________
From: "Ali Atef" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
Cc: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, 22 September, 2020 15:47:19
Subject: Late Delivery

Hi Team,

Subject : Late delivery

Problem Statement – Late Delivery
Order Number: 6221932171
Tracking ID: CRDSAL0063978920
Assistance Required – Need urgent delivery
Order date : 06/09/20

Please update us about the delay in delivery and arrange a delivery ASAP as per the order has been shipped on 08/09/2020

Regards,
Atef

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