Subject: Re: Refund approval.
From: Shakeeb Arsalan <[email-masked]>
To: Jessie Caparas <[email-masked]>
Cc: "Fauzan Ahmad, Musalman" <[email-masked]>, escalations dxbteam <[email-masked]>, abhilash kuttalam <[email-masked]>, Mohammad Shafeeque <[email-masked]>, Apoorv Joshi <[email-masked]>, Seeta Seeta <[email-masked]>
Date: Sun, 18 Oct 2020 23:10:05 -0700 (MST)

Hi Jessie, 

Can you assist in getting the status updated to not picked by the OMS team, so we can manually refund from our end? 

Regards 
Shakeeb 

From: "Jessie Caparas" <[email-masked]> 
To: "Fauzan Ahmad, Musalman" <[email-masked]>, "escalations dxbteam" <[email-masked]>, "abhilash kuttalam" <[email-masked]> 
Cc: "Shakeeb Arsalan" <[email-masked]>, "Mohammad Shafeeque" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Seeta Seeta" <[email-masked]> 
Sent: Thursday, October 15, 2020 7:59:29 PM 
Subject: RE: Refund approval. 

[ mailto:[email-masked] | @Abhilash Kuttalam ] 

Before we do any manual refund, can you please advise if this order is still in the store? 

It’s strange that this is still not updated from November 2019. 

Order ID 6452481992 

Store code: Max60205 

Thank you and Kind Regards, 

Jessie Caparas 

Email: [ mailto:[email-masked] | 
[email-masked] ] 

T: +97145172087 

From: Fauzan Ahmad . Musalman <[email-masked]> 
Sent: Monday, October 12, 2020 6:49 AM 
To: Escalations Dxbteam <[email-masked]> 
Cc: Shakeeb Arsalan <[email-masked]>; Mohammad Shafeeque <[email-masked]>; Apoorv Joshi <[email-masked]>; seeta.seeta <[email-masked]> 
Subject: Refund approval. 
Importance: High 

External email sender, please take precaution. 

Hi Team, 

Kindly assist us to cancel the shipment (645248199223999991) from the order #6452481992. The status is still Ready to shipped since order placed on 20-Nov-2019 

Regards. 

Fauzan 

From: "Mohammad Shafeeque" < [ mailto:[email-masked] | [email-masked] ] > 

To: "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] >, "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] >, "Fauzan Ahmad, Musalman" < [ mailto:[email-masked] | [email-masked] ] > 

Sent: Sunday, 11 October, 2020 11:59:50 

Subject: Re: Refund approval. 

Hi Team 

Problem Statement : C&C partially shipped order 

Ticket id : 1450762 

Order Date : 20 NOV 2019 

Order ID: 6452481992 

Tracking ID : 645248199223999991 

Total Price : 91.91 SAR 

Store Code; Max60205 

Issue Description : The Customer placed C&C order for 5 items the order on 20/011/2019 , and till now he received only 1 item and the rest of the items are still ready to shipped , ​ 

we created child ticket no action has been taken and the items are also not available to cancel . 

Case history : The customer reached out to us on 02/09/2020 and . 

Customer's history : the customer is with us since 11/20/19 and this is his 3rd order with us. 

Assistance required : We request you to provide refund approval in order to have the customer refunded manually and close the issue. 

Best Regards 

Shafeeque 

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