Subject: WWD Return - 9607484052
From: Apoorv Joshi <[email-masked]>
To: sachin maheshwari <[email-masked]>
Cc: escalations dxbteam <[email-masked]>, Seeta Seeta <[email-masked]>, Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Abhishek Bargaonkar <[email-masked]>
Date: Sun, 18 Oct 2020 09:19:32 -0700 (MST)

Hi Sachin, 

Hope you are doing good. 

With reference to the order number: 9607484052 
Item: 162392913 - - Delta Skylar 3-in-1 Convertible Crib with Bed Guard 

Customer placed this order on Oct 11, 2020 and it was delivered on Oct 13, 2020. Customer went to a nearby store to return this item and was refused the return as this is a WWD item. However, customer is now reporting the same to us and is saying that the item is still unpacked and unused, they wish to return this item for a refund. They are also threatening for DED and Consumer forum if we do not accept this return. Customer has been told about the return policy. Attaching the images of the item customer has received. 

Please look into this and advise if this can be accepted for a return. Thank you for your help! 

Regards, 
Apoorv