Subject: Refund returned item / Process RMA 9606419766
From: Shakeeb Arsalan <[email-masked]>
To: Jessie Caparas <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, Samer Salmeh <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>, escalations dxbteam <[email-masked]>
Date: Sun, 18 Oct 2020 06:26:38 -0700 (MST)

Hi Jessie, 

Order ID: 9606419766 
Order Created: Oct 5, 2020 
RMA: 1000053734 
Return AWB : 46039718874 
Returned item ID : 162648156 

Issue description: As per the WH team they received the item mentioned above and they processed the RMA, However the refund has not been initiated as per hybris. 

We need your assistance in initiating the refund as he customer is chasing us. 

Regards 
Shakeeb