Subject: RE: REFUND PROCESS / Returned order 6226781757Shakeeb Arsalan <[email-masked]>
From: Jessie Caparas <[email-masked]>
To: FarEye Support <[email-masked]>
Cc: "Fauzan Ahmad, Musalman" <[email-masked]>, seeta.seeta <[email-masked]>, Hemyar Nasser <[email-masked]>, Apoorv Joshi <[email-masked]>, Escalations Dxbteam <[email-masked]>
Date: Sun, 18 Oct 2020 12:58:27 +0000

Hi Team,

Order status in Fareye Portal is showing as Undelivered.

Please update as RTO delivered.

01/10/2020        11:01

Thank you and Kind Regards,
Jessie Caparas
Email: [email-masked]<mailto:[email-masked]>
T: +97145172087

From: Shakeeb Arsalan <[email-masked]>
Sent: Sunday, October 18, 2020 4:49 PM
To: Jessie Caparas <[email-masked]>
Cc: Fauzan Ahmad, Musalman <[email-masked]>; seeta.seeta <[email-masked]>; Hemyar Nasser <[email-masked]>; Apoorv Joshi <[email-masked]>; Escalations Dxbteam <[email-masked]>
Subject: Re: REFUND PROCESS / Returned order 6226781757

External email sender, please take precaution.
Hi Jessie,

With reference to order #6226781757
Order Date:  Sep 24, 2020
Tracking ID: CRDSAL0071622720

The order has been returned to WH (RTO) on 1st October, 2020 as per Saudi Post website, but as per hybris the status is still in transit. Kindly assist us to mark the order as NDR and process the refund.

Thank you for your help.

Regards.
Shakeeb

________________________________
From: "Hemyar Nasser" <[email-masked]<mailto:[email-masked]>>
To: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
Cc: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, October 17, 2020 9:10:01 AM
Subject: REFUND PROCESS

Hi team

Problem Statement: process refund.
Order Created: Sep 24, 2020
Order Number: 6226781757
Tracking ID: CRDSAL0071622720
Assistance Required: Need urgent refund.
Issue Description: the order returned to origin and the customer is complaining about late refund.

Regards
Hemyar.

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