Subject: RMA Deletion Request - 9603797585
From: Apoorv Joshi <[email-masked]>
To: Jessie Caparas <[email-masked]>
Cc: escalations dxbteam <[email-masked]>, Seeta Seeta <[email-masked]>, Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>
Date: Sun, 18 Oct 2020 02:12:46 -0700 (MST)

Hi Team, 

With reference to the order number: 9603797585 
RMA: 1000011297 

Customer reported that in this order they ordered a 160175572 - - Juniors Crew Neck T-Shirt - Set of 2 but only received a single item. The RMA can not be deleted at this time as the status of the RMA is pickup rescheduled. Kindly assist in getting this RMA deleted so that we can go ahead and create a new RMA as a Good will instead. The value of the item is AED 17. 

Please assist in closing this. Thank you for your help! 

Regards, 
Apoorv