Subject: RE: Bank transfer - 9788798683
From: Hiren Sadhwani <[email-masked]>
To: Apoorv Joshi <[email-masked]>, Escalations Dxbteam <[email-masked]>
Cc: Jessie Caparas <[email-masked]>, Shakeeb Arsalan <[email-masked]>, seeta.seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Mohd Adil <[email-masked]>
Date: Sun, 18 Oct 2020 06:07:03 +0000

Hi Apoorv,

This has been refunded already.

Thanks & Regards,

Hiren Sadhwani
Sr. Finance Executive
Web Team | Landmark Group
w: webteam.com
t: +97145172118

From: Apoorv Joshi <[email-masked]>
Sent: Friday, October 16, 2020 11:06 AM
To: Escalations Dxbteam <[email-masked]>
Cc: Hiren Sadhwani <[email-masked]>; Jessie Caparas <[email-masked]>; Shakeeb Arsalan <[email-masked]>; seeta.seeta <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Mohd Adil <[email-masked]>
Subject: Re: Bank transfer - 9788798683

External email sender, please take precaution.
Hi Team,

Kindly assist in getting an update on this Bank transfer progress.

Thank you for your help!

Regards,
Apoorv

________________________________
From: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
To: "Hiren Sadhwani" <[email-masked]<mailto:[email-masked]>>
Cc: "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "Jessie Caparas" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Mohd Adil" <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, 1 October, 2020 09:37:42
Subject: Re: Bank transfer - 9788798683

Hi Hiren,

Kindly advise if the below bank transfer is done.

Thank you for your help!

Regards,
Apoorv

________________________________
From: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
To: "Jessie Caparas" <[email-masked]<mailto:[email-masked]>>
Cc: "Hiren Sadhwani" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Mohd Adil" <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, 24 September, 2020 16:40:20
Subject: Re: Bank transfer - 9788798683

Hi Jessie,

Confirmed with the customer again, they have provided details for a different account now instead:
1. Beneficiary Name as per Bank: Aya ALJanabi
2. Bank Name: Emirates NBD BAnk
3. Branch name Ajman Main Branch
4. Account Number: 0214304887802
5. IBAN number : AE800260000214304887802
6. Type of Account: Saving account

Please assist in closing this. Thank you for your help!

Regards,
Apoorv

________________________________
From: "Jessie Caparas" <[email-masked]<mailto:[email-masked]>>
To: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Cc: "Hiren Sadhwani" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Mohd Adil" <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, 23 September, 2020 11:50:28
Subject: RE: Bank transfer - 9788798683

Hi Apoorv,

The below bank details are correct?

From: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>
Sent: Monday, September 21, 2020 11:46 AM
To: Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Cc: Hiren Sadhwani <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; seeta.seeta <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Mohd Adil <[email-masked]<mailto:[email-masked]>>
Subject: Re: Bank transfer - 9788798683

External email sender, please take precaution.
Hi Jessie,

Kindly assist on the below case, customer is still saying they have not received the refund. Their correct Bank details were already updated on Hybris.

Thank you for your help!

Regards,
Apoorv

________________________________
From: "Hiren Sadhwani" <[email-masked]<mailto:[email-masked]>>
To: "Jessie Caparas" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>
Cc: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Mohd Adil" <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, 9 September, 2020 17:40:26
Subject: RE: Bank transfer - 9788798683

Hi Jessie,

This order is in my updated list of incorrect bank details. If the bank details have been corrected & uploaded in Hybris, this shall be initiated & deposited in the next batch of refunds (next week).

Thanks & Regards,

Hiren Sadhwani
Sr. Finance Executive
Web Team | Landmark Group
w: webteam.com
t: +97145172118

From: Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, September 9, 2020 4:01 PM
To: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Hiren Sadhwani <[email-masked]<mailto:[email-masked]>>
Cc: Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; seeta.seeta <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Mohd Adil <[email-masked]<mailto:[email-masked]>>
Subject: RE: Bank transfer - 9788798683

Hi @Hiren Sadhwani<mailto:[email-masked]>

A gentle reminder on the below please.

From: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, September 9, 2020 1:07 PM
To: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Cc: Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Hiren Sadhwani <[email-masked]<mailto:[email-masked]>>; seeta.seeta <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Mohd Adil <[email-masked]<mailto:[email-masked]>>
Subject: Re: Bank transfer - 9788798683

External email sender, please take precaution.
Hi Team,

Please assist in closing the below case.

Thank you for your help!

Regards,
Apoorv

________________________________
From: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
To: "Hiren Sadhwani" <[email-masked]<mailto:[email-masked]>>
Cc: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Mohd Adil" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, 2 September, 2020 11:41:54
Subject: Bank transfer - 9788798683

Hi Hiren,

Please assist on the below case. Bank Transfer ticket ID: 03493026.
Customer's bank details:
1. Beneficiary Name as per Bank: Aya ALJanabi
2. Bank Name: Emirates NBD BAnk
3. Account Number: 0214304887802
4. IBAN number : AE800260000214304887802
5. Branch Name: merdiff city center
6. Type of Account: Saving account

Please assist in processing this asap as the customer is contacting for the same repeatedly. Thank youf or your help!

Regards,
Apoorv

________________________________
From: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
To: "Hiren Sadhwani" <[email-masked]<mailto:[email-masked]>>
Cc: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Mohd Adil" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, 26 August, 2020 19:22:29
Subject: Re: Escalation:Bank transfer in progress (9788798683)

Hi Hiren,

Order : 9788798683
RMA : 43192456
the customer's bank details have been updated on hybris.
We request you to expedite the process of transferring the amount.

Regards
Shakeeb

________________________________
From: "Mohd Adil" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
Cc: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, August 25, 2020 2:41:22 PM
Subject: Escalation:Bank transfer in progress (9788798683)

Hi Team,

Greetings of the day!

This is in regards with the order ID: 9788798683. The customer had received a wrong item delivered on 28th June which she returned on 29th June. She has been following up for the refund and had also contacted a finance manage, Mr. Ahmed and now she wants to know the status of her refund request as she has waited for long.

On Hybris the status for RMA created is immediate bank transfer in progress and in remarks it is Covid-19 manual refund. The customer has also provided her bank details, please find below for your kind perusal.

1. Beneficiary Name as per Bank: Aya ALJanabi
2. Bank Name: Emirates NBD BAnk
3. Account Number: 0214304887802
4. IBAN number : AE800260000214304887802
5. Branch Name: merdiff city center
6. Type of Account: Saving account

Please process the refund as soon as possible.

Regards,
Adil

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=02%7C01%7Chiren.sadhwani%40landmarkgroup.com%7Cf6cd0671c1ad408cc51f08d871a1fa39%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637384287792939602&sdata=Pmb90wm2ewIt5QpldIEQstXoG1Hp32t91lPTMumh9jo%3D&reserved=0>
This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com<http://www.landmarkgroup.com>

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com