Subject: RE: RE: Refund / Returned order / 6223282088
From: Jessie Caparas <[email-masked]>
To: FarEye Support <[email-masked]>, "Belal A. Bakheet" <[email-masked]>, "abdulaziz s. al-hadi" <[email-masked]>
Cc: Vishwajeet Singh <[email-masked]>, Escalations Dxbteam <[email-masked]>, seeta.seeta <[email-masked]>, "[email-masked]" <[email-masked]>, "[email-masked]" <[email-masked]>, "[email-masked]" <[email-masked]>, "[email-masked]" <[email-masked]>
Date: Sun, 18 Oct 2020 05:17:48 +0000

Please do the needful as advised by Fareye team.

Tracking ID CRDSAL0065591220

@Belal A. Bakheet<mailto:[email-masked]> @abdulaziz s. al-hadi<mailto:[email-masked]>

Thank you and Kind Regards,
Jessie Caparas
Email: [email-masked]<mailto:[email-masked]>
T: +97145172087

From: FarEye Support <[email-masked]>
Sent: Saturday, October 17, 2020 8:05 PM
To: Jessie Caparas <[email-masked]>
Cc: Vishwajeet Singh <[email-masked]>; Escalations Dxbteam <[email-masked]>; seeta.seeta <[email-masked]>; [email-masked]; [email-masked]; [email-masked]; [email-masked]
Subject: Re: RE: Refund / Returned order / 6223282088

External email sender, please take precaution.
Dear Jessie,

We would like to inform you that Saudi Post pushed the update status "Return to Origin" for this AWB whereas the status "RETURNS TO ORIGINAL POSTAL OFFICE" is mapped in our system for RTO and hence the status of the same couldn't get updated in FarEye further. So, please ask Saudi Post team to send the correct update status for the shipments as per the current mapping in our system.

You can visit the support ticket on https://fareye.freshdesk.com/public/tickets/d23d9d8ca8871492f9be40effdbedd78760025f32e96b4aa320898665e534d2f<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Ffareye.freshdesk.com%2Fpublic%2Ftickets%2Fd23d9d8ca8871492f9be40effdbedd78760025f32e96b4aa320898665e534d2f&data=04%7C01%7CJessie.Caparas%40landmarkgroup.com%7C0d51136c9d5149725a6808d872b66d4b%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637385475127816841%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=O6paDGWCkgFUUd8shKoyMBzAw%2BnAwynz27psudX1aTw%3D&reserved=0> or please log in to the FarEye Support portal on https://fareye.freshdesk.com<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Ffareye.freshdesk.com%2F&data=04%7C01%7CJessie.Caparas%40landmarkgroup.com%7C0d51136c9d5149725a6808d872b66d4b%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637385475127826832%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=vsY79I03IpLLGkHmeKdu3u8QOcPZeGj36F12hSY7s6g%3D&reserved=0> to check the details.
Thanks,
Shailesh Bisht,
Technical Engineer

FarEye- Enabling Digital Logistics<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.getfareye.com%2F&data=04%7C01%7CJessie.Caparas%40landmarkgroup.com%7C0d51136c9d5149725a6808d872b66d4b%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637385475127826832%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=7kBypvUVhdQb7csWRLfz%2FKCzuz%2BTN%2BoazKUUKr9D%2Bko%3D&reserved=0>
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Disclaimer: This message is confidential and is intended for the addressee, and may also be privileged. Any unauthorized disclosure, copying, distribution or use of this message is strictly prohibited, and if done, will result in strict legal action. This message is not guaranteed to be complete or error-free. No liability is assumed for any errors and/or omissions in the contents of the message.
On Sat, 17 Oct at 6:04 PM , FarEye Support <[email-masked]> wrote:
Dear Jessie,

Greetings from FarEye!

We would like to inform you that we have received your concern regarding the status update and we are working on the same. We will get back to you as soon as we have an update or need any details to proceed further.

We are happy to help
You can visit the support ticket on https://fareye.freshdesk.com/public/tickets/d23d9d8ca8871492f9be40effdbedd78760025f32e96b4aa320898665e534d2f<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Ffareye.freshdesk.com%2Fpublic%2Ftickets%2Fd23d9d8ca8871492f9be40effdbedd78760025f32e96b4aa320898665e534d2f&data=04%7C01%7CJessie.Caparas%40landmarkgroup.com%7C0d51136c9d5149725a6808d872b66d4b%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637385475127856817%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=myqBTBF9%2FDqrqp%2BPgiKn16B5FXrxFQ6yFWeNcF6RXYA%3D&reserved=0> or please log in to the FarEye Support portal on https://fareye.freshdesk.com<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Ffareye.freshdesk.com%2F&data=04%7C01%7CJessie.Caparas%40landmarkgroup.com%7C0d51136c9d5149725a6808d872b66d4b%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637385475127856817%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=F9RfN2JYwfVbrAu8nYkqismKOUwKj7%2Fzd8IyYPCu0wk%3D&reserved=0> to check the details.
Thanks and Regards,

Nishant Kamal
Technical Engineer | FarEye

Call: +91 70-6595-6595
 || www.getfareye.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.getfareye.com%2F&data=04%7C01%7CJessie.Caparas%40landmarkgroup.com%7C0d51136c9d5149725a6808d872b66d4b%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637385475127866809%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=z1Nv2zxQ1mIfgTwNCPBdNXJzIj1A9ubmET1Tr6zguEU%3D&reserved=0>
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On Sat, 17 Oct at 5:52 PM , Jessie Caparas <[email-masked]> wrote:
Hi Team,

Please update the status as RTO delivered.

21/09/2020        09:14

It is showing as undelivered in the portal.

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Thank you and Kind Regards,
Jessie Caparas
Email: [email-masked]<mailto:[email-masked]>
T: +97145172087

From: Shakeeb Arsalan <[email-masked]>
Sent: Saturday, October 17, 2020 4:12 PM
To: Jessie Caparas <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>; seeta.seeta <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Apoorv Joshi <[email-masked]>; Ala Hamood <[email-masked]>
Subject: Refund / Returned order / 6223282088

External email sender, please take precaution.
Hi Jessie,

With reference to order #6223282088
Order Date:  Sep 11, 2020
Tracking ID: CRDSAL0065591220

The order has been returned to WH (RTO) on 21 September, 2020 as per Saudi Post website, but as per hybris the status is still in transit. Kindly assist us to mark the order as NDR and process the refund.

Thank you for your help.

Regards.
Shakeeb
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