Subject: Re: Refund approval case ID: 1501100
From: Ammar Asif <[email-masked]>
To: "Fauzan Ahmad, Musalman" <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, Apoorv Joshi <[email-masked]>, Shakeeb Arsalan <[email-masked]>
Date: Sat, 17 Oct 2020 11:58:59 -0700 (MST)

Hi team 
any update? 

From: "Ammar Asif" <[email-masked]> 
To: "Fauzan Ahmad, Musalman" <[email-masked]> 
Cc: "Seeta Seeta" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]> 
Sent: Saturday, 10 October, 2020 23:09:55 
Subject: Re: Refund approval case ID: 1501100 

Hi team 
any update? 

From: "Fauzan Ahmad, Musalman" <[email-masked]> 
To: "Jessie Caparas" <[email-masked]>, "Malik Ismail" <[email-masked]> 
Cc: "Seeta Seeta" <[email-masked]>, "Ammar Asif" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "escalations dxbteam" <[email-masked]> 
Sent: Saturday, 10 October, 2020 09:32:24 
Subject: Refund approval case ID: 1501100 

Hi Team, 

Kindly assist us to get refund approval for the below order. 

Thank you for your help. 

Regards, 
Fauzan 

From: "Ammar Asif" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]> 
Sent: Saturday, 3 October, 2020 13:31:00 
Subject: refund approval case ID: 1501100 

Problem Statement : Not shipped order / Refund approval. 

Ticket id : 1501100 

Order Date : 15-Sep-2020 
Order ID: 2000152096 (Max) 
Tracking ID: 43817240246 

Total Price : 475 EGP 

Issue Description : 
With the reference order ID 2000152096 and tracking ID 43817240246, the customer has placed his order on 15-Sep-2020. Now the customer has received incomplete order. 

items detail: 
161994373 - - Plain T-shirt with V-neck and Short Sleeves EGP 85.00 QTY 1 max 
162360213 - - Printed T-shirt with Round Neck and Short Sleeves EGP 100.00 QTY 1 max 
161889847 - - Printed High Neck T-shirt with Long Sleeves EGP 110.00 QTY 1 max 
162016767 - - Reversible Sequin Detail Dress with Long Sleeves and Hood EGP 180.00 QTY 1 max 

Case history : The customer reached out to us on 21 Sep 2020 and since then the issue was pending. i escalated for approval but there was no response. 

Customer's history : the customer is with us since 15/09/20 and this is his first order with us. 

Assistance required : We request you to provide refund approval in order to have the customer refunded manually and close the issue. 

Best Regards 
ammar asif