Subject: Re: Refund approval.
From: Seeta Seeta <[email-masked]>
To: jessie caparas <[email-masked]>
Cc: LMG OMS <[email-masked]>, "Vijay mandal, TCS" <[email-masked]>, escalations dxbteam <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Fauzan Musalman <[email-masked]>, Abdulqader Ahmed <[email-masked]>, Apoorv Joshi <[email-masked]>
Date: Sat, 17 Oct 2020 10:10:44 -0700 (MST)

Thanks Jessie, Needful has been done 

Thanks & Regards, 
Seeta Kunwar 

From: "jessie caparas" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "LMG OMS" <[email-masked]>, "Vijay mandal, TCS" <[email-masked]> 
Cc: "escalations dxbteam" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Fauzan Musalman" <[email-masked]>, "Abdulqader Ahmed" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Saturday, October 17, 2020 2:00:11 PM 
Subject: RE: Refund approval. 

[ mailto:[email-masked] | @Seeta Seeta ] 

This has been successfully updated. 

Thank you and Kind Regards, 

Jessie Caparas 

Email: [ mailto:[email-masked] | 
[email-masked] ] 

T: +97145172087 

From: Jessie Caparas 
Sent: Saturday, October 10, 2020 4:26 PM 
To: Seeta Seeta <[email-masked]>; LMG OMS <[email-masked]>; Vijay mandal (TCS) <[email-masked]> 
Cc: Escalations Dxbteam <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Abdulqader Ahmed <[email-masked]>; Apoorv Joshi <[email-masked]> 
Subject: RE: Refund approval. 
Importance: High 

[ mailto:[email-masked] | @LMG OMS ] [ mailto:[email-masked] | 
@Vijay mandal (TCS) ] 

Please update this in OMS as NDR for it to publish the same in Hybris. 

It is showing as RTO delivered in Fareye. 

INC0875235 

Thank you and Kind Regards, 

Jessie Caparas 

Email: [ mailto:[email-masked] | 
[email-masked] ] 

T: +97145172087 

From: Seeta Seeta < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Monday, October 5, 2020 2:28 PM 
To: Jessie Caparas < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] >; LMG OMS < [ mailto:[email-masked] | [email-masked] ] >; Vijay mandal (TCS) < [ mailto:[email-masked] | [email-masked] ] >; Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] >; Fauzan Ahmad, Musalman < [ mailto:[email-masked] | [email-masked] ] >; Abdulqader Ahmed < [ mailto:[email-masked] | [email-masked] ] >; Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Re: Refund approval. 

External email sender, please take precaution. 

Hi Jessie, 

Can you please recheck the mentioned case and assist us 

Thanks & Regards, 
Seeta Kunwar 

From: "jessie caparas" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] >, "escalations dxbteam" < [ mailto:[email-masked] | [email-masked] ] >, "LMG OMS" < [ mailto:[email-masked] | [email-masked] ] >, "Vijay mandal, TCS" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "Fauzan Ahmad, Musalman" < [ mailto:[email-masked] | [email-masked] ] >, "Abdulqader Ahmed" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Sunday, September 27, 2020 10:19:35 PM 
Subject: RE: Refund approval. 

[ mailto:[email-masked] | @LMG OMS ] [ mailto:[email-masked] | 
@Vijay mandal (TCS) ] 

Can you please check if the status of this order is showing as RTO in OMS? 

As per tracking details it shows returned to shipper. 

There is no record found in Fareye portal. 

Thank you and Kind Regards, 

Jessie Caparas 

Email: [ mailto:[email-masked] | 
[email-masked] ] 

T: +97145172087 

From: Seeta Seeta < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Saturday, September 26, 2020 3:48 PM 
To: Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] >; Fauzan Ahmad, Musalman < [ mailto:[email-masked] | [email-masked] ] >; Abdulqader Ahmed < [ mailto:[email-masked] | [email-masked] ] >; Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Re: Refund approval. 

External email sender, please take precaution. 

Hi Team, 

Need your assistance in the below case. 

Thanks & Regards, 
Seeta Kunwar 

From: "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Ksaconloc Returns" < [ mailto:[email-masked] | [email-masked] ] >, "ArishLaila" < [ mailto:[email-masked] | [email-masked] ] >, "Suvadeep Saha" < [ mailto:[email-masked] | [email-masked] ] >, "Ramesh Gottimukkala" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "Fauzan Ahmad, Musalman" < [ mailto:[email-masked] | [email-masked] ] >, "Abdulqader Ahmed" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] >, "escalations dxbteam" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Thursday, September 10, 2020 3:53:36 PM 
Subject: Re: Refund approval. 

Hi Team, 

With reference to the order number 6217887648, the order was returned to our warehouse on 8th Sept with tracking number 46172510926. However, the refund for the same has not process yet. 

Kindly check the concern and initiate the refund. 

Thanks & Regards, 
Seeta Kunwar 

From: "Abdulqader Ahmed" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] >, "Fauzan Ahmad, Musalman" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Thursday, 10 September, 2020 12:55:36 
Subject: Refund approval. 

Dear Team , 

# 1470575 

Problem Statement : the order return to original / Refund approval. 

Order Date : Aug 22, 2020 

Order ID: 6217887648 

Tracking ID : 46172510926 

Total Price :SAR200.70 

Issue Description : The Customer placed the order on Aug 22, 2020 and shipped from our side on 8/23/20 , as the hyper is shipped and Aramex IS RTO , 

Case history : The customer reached out to us on 10 Sep 2020 and since then no action has been taken on the issue . 

Customer's history : as the hyper the customer with us from 5/9/19 and this the furth order for the customer 

Assistance required : We request you to provide refund approval in order to have the customer refunded manually and close the issue. 

Regards, 

Abdulqader 

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