Subject: Refund Not Processed
From: "Fauzan Ahmad . Musalman" <[email-masked]>
To: escalations dxbteam <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, Mohammad Shafeeque <[email-masked]>, Apoorv Joshi <[email-masked]>, Seeta Seeta <[email-masked]>
Date: Sat, 17 Oct 2020 09:16:24 -0700 (MST)

Hi Team, 

With reference to order # 6218388148 
Order date: Aug 24, 2020 
RMA: 24071778 
Return tracking ID: 46173265073;H2612B9 
RMA amount: SAR 280 

The items has been returnd to Conloc on 29 Aug 2020 and still the RMA is not processed, we have created child ticket as well however no update yet. 
Kindly assist us to process the RMA. 

Regards, 
Fauzan 

From: "Mohammad Shafeeque" <[email-masked]> 
To: "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]> 
Cc: "Seeta Seeta" <[email-masked]> 
Sent: Saturday, 10 October, 2020 20:46:42 
Subject: Refund Not Proccessed 

Hi Team, 

Problem Statement: Refund Not Proccessed 

Order Date : 24/08/2020 

Order ID: 6218388148 
Return Tracking ID: 46173265073;H2612B9 
RMA: 24071778 
Assistance Required: Refund not processed 

Issue Description: Customer raised a return request for 2 item and as per customer she/he handed over all 2 items to the courier team. 

but according to the hybris the refund has not been process for items, So we request you to check under RMA 24071778 and process the refund as customer is going to complain in the ministry. 

Regards, 
Shafeeque