Subject: Refund not processed
From: "Fauzan Ahmad . Musalman" <[email-masked]>
To: Jessie Caparas <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, Abhishek Bargaonkar <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>, escalations dxbteam <[email-masked]>
Date: Sat, 17 Oct 2020 08:50:03 -0700 (MST)

HI Jessie, 

With reference to order number 6215925333 and Awb: 46172000140, customer has returned the 4 items under this RMA 24070457 and which has been delivered to warehouse on 29-Aug-2020. 

Customer has emailed us to put a complain in Ministry of commerce as his refund is pending from Aug 29, 2020. 

Kindly assist us in processing the RMA 24070457. 

Regards, 
Fauzan 

From: "Abhishek Bargaonkar" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Sunday, 11 October, 2020 16:41:38 
Subject: Refund not processed 

Hi Team, 

Problem Statement: Refund Not Processed 
Order Date : Aug 14, 2020 
Order ID: 6215925333 
Return Tracking ID: 46172000140 
Assistance Required: Need Urgent refund 

Issue Description: Customer raised a return request for 04 item and as per customer she handed over all 04 items to the courier team and as per the courier team they delivered the items to the warehouse on Aug 29, 2020. 
​ 
But according to the hybris the refund has been not processed for 04 items, So we request you to check under RMA 24070457 how many item has been received in our warehouse. 

Customer is threatening to complain in the ministry of commerce. 
Regards, 
Abhishek Borgaonkar