Subject: Re: NDR Late refund // 6227760371
From: Shivani Rani <[email-masked]>
To: "Fauzan Ahmad, Musalman" <[email-masked]>, Seeta Seeta <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>
Date: Sat, 17 Oct 2020 04:18:50 -0700 (MST)

Hi Team, 

Any update? 

Regards, 
Shivani 

From: "Jessie Caparas" <[email-masked]> 
To: "Fauzan Ahmad, Musalman" <[email-masked]>, "Escalations Dxbteam" <[email-masked]> 
Cc: "Shivani Rani" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Thursday, 15 October, 2020 21:21:16 
Subject: RE: NDR Late refund // 6227760371 

Hi Team, 

Please update the status as RTO delivered. 

07/10/2020 12:47 

The portal says out for delivery. 

Thank you and Kind Regards, 

Jessie Caparas 

Email: [ mailto:[email-masked] | 
[email-masked] ] 

T: +97145172087 

From: Fauzan Ahmad . Musalman <[email-masked]> 
Sent: Wednesday, October 14, 2020 5:34 AM 
To: Escalations Dxbteam <[email-masked]> 
Cc: Shivani Rani <[email-masked]>; seeta.seeta <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Apoorv Joshi <[email-masked]> 
Subject: NDR Late refund // 6227760371 
Importance: High 

External email sender, please take precaution. 

Hi Team, 

Kindly assist us to marked the below order as NDR. s per the tracking, the order status is showing "Return to Origin". However, as per the hybris the order status is "IN_TRANSIT" 

Regards, 

Fauzan 

From: "Shivani Rani" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] >, "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Fauzan Ahmad, Musalman" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Tuesday, 13 October, 2020 13:30:10 
Subject: NDR Late refund // 6227760371 

Hi Team, 

Ticket- 1562099 

Problem Statement: NDR Late refund 

Order Date : Sep 26, 2020 

Order ID: 6227760371 

Tracking ID: CRDSAL0073686120 

Assistance Required: Need urgent refund 

Issue Description: The order has been shipped on 29 Sep 2020 but still not delivered to customer. 

As per the tracking, the order status is showing "Return to Origin". However, as per the hybris the order status is "IN_TRANSIT". 

Kindly check and advice as customer is waiting for the refund. 

Thank you for your help! 

Regards, 

Shivani 

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