Subject: Re: FW: Late Delivery//6221932171
From: FarEye Support <[email-masked]>
To: [email-masked]
Cc: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 17 Oct 2020 02:56:42 +0000

Dear Jessie,      Please reply if you have any query or confusion. If not we would request you to allow us for the case closure. Should we not hear from you in next business day we will proceed with the ticket closure.       You can visit the support ticket on https://fareye.freshdesk.com/public/tickets/fd8098055f04bd3c9ac3eeef67ccd16a42cdc7210ea987a7188c510a6056d6e1 or please log in to the FarEye Support portal on https://fareye.freshdesk.com to check the details.    Thanks and Regards,      Tamkin Raza, Technical Engineer    FarEye- Enabling Digital Logistics        Call: +91 7065956595                   
                           
                            On
                            Thu, 15 Oct at  6:21 PM
                            ,  Jessie Caparas <[email-masked]>  wrote:
                             
 @saad i. binshuwayyi 

 

 This is what Fareye needs from your team. 

 
We would like to inform you that Saudi Post pushed the update status "Return to Origin" for
 this AWB whereas the status "RETURNS TO ORIGINAL POSTAL OFFICE" is mapped in our system for RTO and hence the status of the same couldn't get updated in FarEye further. So, please
 ask Saudi Post team to send the correct update status for the shipments as per the current mapping in our system.

 

   

   

 Thank you and Kind Regards, 

 Jessie Caparas 

 Email: 
[email-masked] 

 T: +97145172087 

 

 

  

 
  
 From: saad i. binshuwayyi <[email-masked]>  
Sent: Thursday, October 15, 2020 1:39 PM 
To: Jessie Caparas <[email-masked]>; Belal A. Bakheet <[email-masked]>; FarEye Support <[email-masked]>; Moayed M. Moni <[email-masked]>; abdulaziz s. al-hadi <[email-masked]>; NABIL M. ABRAH <[email-masked]>; Ibrahim
 M. Shrahili <[email-masked]> 
Cc: Vishwajeet Singh <[email-masked]>; Escalations Dxbteam <[email-masked]>; seeta.seeta <[email-masked]>; [email-masked]; [email-masked]; [email-masked] 
Subject: RE: FW: Late Delivery//6221932171 

 

 
External email sender, please take precaution.

 

Hi all

 

 

 
The shipment was returned to the store on 9/17/2020 at 11:54 am

 

 

 
 
Regards,

 
 
Saad

 

 

 

From:
Jessie Caparas <[email-masked]>
 
Sent:
Thursday, October 15, 2020 9:33 AM 
To:
Belal A. Bakheet‏ <[email-masked]>;
FarEye Support‏ <[email-masked]>;
Moayed M. Moni‏ <[email-masked]>;
abdulaziz s. al-hadi‏ <[email-masked]>;
saad i. binshuwayyi‏ <[email-masked]> 
Cc:
Vishwajeet Singh‏ <[email-masked]>;
Escalations Dxbteam‏ <[email-masked]>;
seeta.seeta‏ <[email-masked]>;
[email-masked];
[email-masked]; 
[email-masked] 
Subject:
RE: FW: Late Delivery//6221932171 
Importance:
High

 

 

   
 
 Hi 
@Belal A. Bakheet
@saad i. binshuwayyi

 

 
 We didn’t get a reply on the below yet. 

 

 Please update. 

 

 
 Thank you and Kind Regards, 

 Jessie Caparas 

 Email: 
[email-masked] 

 T: +97145172087 

 

 

 
From: Belal A. Bakheet <[email-masked]>
 
Sent: Sunday, October 11, 2020 9:13 AM 
To: Jessie Caparas <[email-masked]>; FarEye Support <[email-masked]>; Moayed M. Moni <[email-masked]>;
 abdulaziz s. al-hadi <[email-masked]>; saad i. binshuwayyi <[email-masked]> 
Cc: Vishwajeet Singh <[email-masked]>; Escalations Dxbteam <[email-masked]>; seeta.seeta <[email-masked]>;
[email-masked]; 
[email-masked]; [email-masked] 
Subject: RE: FW: Late Delivery//6221932171 

 

   

External email sender, please take precaution.

 
 
 @ saad 

  

 
 Kind Regards, 

 

 

 بلال علي بخيت 

 

 
 
مدير مبيعات تنفيذي للشركات

 
 
مبيعات الشركات

 

 
 
Belal A. Bakhit

 
 
Director of  Corporate Sales

 

 
 
Corporate Sales

 

 
 
M. +966 59 944 0011 | T. +966
 11 289 7760

 

 
 
E. [email-masked]
| P. www.sp.com.sa

 

 

 

 

@saudipost | 92 000 57 00

 

 
  
 Save a tree. Don’t hit print 

 

  

 

 

 
From: Jessie Caparas [mailto:[email-masked]]
 
Sent: Sunday, October 11, 2020 7:58 AM 
To: FarEye Support <[email-masked]>; Belal A. Bakheet <[email-masked]>; Moayed M. Moni <[email-masked]>; abdulaziz s.
 al-hadi <[email-masked]> 
Cc: Vishwajeet Singh <[email-masked]>; Escalations Dxbteam <[email-masked]>; seeta.seeta <[email-masked]>;
[email-masked]; 
[email-masked]; [email-masked] 
Subject: RE: FW: Late Delivery//6221932171 
Importance: High 

 

   

@Belal A. Bakheet
@Moayed M. Moni
@abdulaziz s. al-hadi

 

 
 As advised by Fareye team, can we please do the below? 

 

 Tracking ID is CRDSAL0063978920 

 

 
 Thank you and Kind Regards, 

 Jessie Caparas 

 Email: 
[email-masked] 

 T: +97145172087 

 

 

 
From: FarEye Support <[email-masked]>
 
Sent: Saturday, October 10, 2020 9:07 PM 
To: Jessie Caparas <[email-masked]> 
Cc: Vishwajeet Singh <[email-masked]>; Escalations Dxbteam <[email-masked]>; seeta.seeta <[email-masked]>;
[email-masked]; 
[email-masked]; [email-masked] 
Subject: Re: FW: Late Delivery//6221932171 

 

   

External email sender, please take precaution.

 

 

 Dear Jessie, 

 

   

 
 
We would like to inform you that Saudi Post pushed the update status "Return to Origin" for
 this AWB whereas the status "RETURNS TO ORIGINAL POSTAL OFFICE" is mapped in our system for RTO and hence the status of the same couldn't get updated in FarEye further. So, please
 ask Saudi Post team to send the correct update status for the shipments as per the current mapping in our system.

 

 

 

  

 
 
 You can visit the support ticket on https://fareye.freshdesk.com/public/tickets/fd8098055f04bd3c9ac3eeef67ccd16a42cdc7210ea987a7188c510a6056d6e1 or
 please log in to the FarEye Support portal on https://fareye.freshdesk.com to
 check the details.  

 

 

 

 

 

 

 

 
 Thanks,

 

 

 
Shailesh Bisht, 

 

 

 Technical Engineer

 

   

 

 
 
FarEye-
 Enabling Digital Logistics

 

 
Call: +91 70-6595-6595

 

 

 

 

 

 

 

 
 
7+ Mentions

 

 

 

 
 
Digital Disruptor

 

 

 

 
 
Recognized

 

 

 
 
Chicago   |   London   |   Dubai   |   Singapore   |   India

 

 

  

 

 

 

 

 

 

 

 

 

 

 

 

  

 

 

 

 

 

 

 

 

 

 

Disclaimer: This message is confidential and is intended for the addressee, and may also be privileged. Any unauthorized disclosure, copying, distribution or use of this message is strictly prohibited, and if done,
 will result in strict legal action. This message is not guaranteed to be complete or error-free. No liability is assumed for any errors and/or omissions in the contents of the message.

 

 

 

On Sat, 10 Oct at 4:41 PM
, FarEye Support <[email-masked]> wrote:

 

 
 
 Dear Jessie, 

 

   

 
 Greetings from FarEye! 
 
We would like to inform you that we have received your concern regarding the order status mismatch and we are working on the same. We will get back to you as soon as we have an update or need any details to proceed further. 
 
We are happy to help 

 
 
 You can visit the support ticket on https://fareye.freshdesk.com/public/tickets/fd8098055f04bd3c9ac3eeef67ccd16a42cdc7210ea987a7188c510a6056d6e1 or
 please log in to the FarEye Support portal on https://fareye.freshdesk.com to
 check the details.  

 

 
 
Thanks and Regards,

 

  

 

Nishant Kamal 
Technical Engineer |
FarEye 

 

 

 

 

 

 
 
Call: +91 70-6595-6595

 

 
 ||

www.getfareye.com

 

 

 

 

Disclaimer: This message is confidential and is intended for the addressee, and may also be privileged. Any unauthorized disclosure, copying, distribution or use of this message is strictly prohibited, and if done,
 will result in strict legal action. This message is not guaranteed to be complete or error-free. No liability is assumed for any errors and/or omissions in the contents of the message.

 

 

 

On Sat, 10 Oct at 4:28 PM
, Jessie Caparas <[email-masked]> wrote:

 

 
 Hi Team, 

 

 

 
 This order is already marked as RTO delivered by Saudi Post but in Fareye, it is still showing as out for delivery. 

 

 

 

 

 

 

 
 Can we please mark it as RTO delivered for it to be updated as NDR in our system to refund? 

 

 

 

 

 
 
Thank you and Kind Regards,

 

 
Jessie Caparas

 

 
Email:
[email-masked]

 

 
T: +97145172087

 

 

 

 

From: Jessie Caparas
 
Sent: Saturday, October 10, 2020 2:57 PM 
To: [email-masked]; Vishwajeet Singh <[email-masked]> 
Cc: Shakeeb Arsalan <[email-masked]>; Apoorv Joshi <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>;
 Ali Atef <[email-masked]>; Escalations Dxbteam <[email-masked]>; 'Seeta Seeta' <[email-masked]> 
Subject: RE: Late Delivery//6221932171 
Importance: High

 

 

 

 
 Hi Team, 

 

 

 
 This order is already marked as RTO delivered by Saudi Post but in Fareye, it is still showing as out for delivery. 

 

 

 

 

 

 

 
 Can we please mark it as RTO delivered for it to be updated as NDR in our system to refund? 

 

 

 
 FYI

@Vishwajeet Singh

 

   

 

 
Thank you and Kind Regards,

 

 
Jessie Caparas

 

 
Email:
[email-masked]

 

 
T: +97145172087

 

 

 

 

From: Seeta Seeta <[email-masked]>
 
Sent: Saturday, September 26, 2020 3:47 PM 
To: Escalations Dxbteam <[email-masked]> 
Cc: Shakeeb Arsalan <[email-masked]>; Apoorv Joshi <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>;
 Ali Atef <[email-masked]>; Escalations Dxbteam <[email-masked]> 
Subject: Re: Late Delivery//6221932171

 

 

 

 
 
External email sender, please take precaution.

 

 

 
 
Hi Team,

 

 

 

 

 
Need your assistance in the below case.

 

 

 

 

   

 

 

 

 

Thanks & Regards, 
Seeta Kunwar

 

 

 

 

 
 
From:
"Seeta Seeta" <[email-masked]> 
To: "ashadi" <[email-masked]>, "hmdokhail" <[email-masked]>, "RMeshref" <[email-masked]>, "AMSHWEKAN" <[email-masked]> 
Cc: "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>,
 "Ali Atef" <[email-masked]>, "escalations dxbteam" <[email-masked]> 
Sent: Tuesday, September 22, 2020 5:03:59 PM 
Subject: Re: Late Delivery//6221932171

 

 

 

 

 
 
Hi Team,

 

 

 

 
 
With reference to the order number 6221932171, the order was shipped from our side on 8th Sept and till now it's in transit. We request you to kindly arrange the
 delivery asap for tracking number CRDSAL0063978920.

 

 

 

 
 
If you need any details please let us know.

 

 

 

 
 
Thanks & Regards, 
Seeta Kunwar

 

 

 

 

 
 
From:
"Ali Atef" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]> 
Cc: "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]> 
Sent: Tuesday, 22 September, 2020 15:47:19 
Subject: Late Delivery

 

 

 

 

 

Hi Team,

 

 

 

 
 
Subject : Late delivery

 

 

 

 
 
Problem Statement – Late Delivery

 

 

Order Number: 6221932171

 

 

Tracking ID: CRDSAL0063978920

 

 

Assistance Required – Need urgent delivery

 

 

Order date : 06/09/20

 

 

 

 
 
Please update us about the delay in delivery and arrange a delivery ASAP as per the order has been shipped on 08/09/2020

 

 

 

 
 
Regards,

 

 

Atef

 

 

 

 

 

 
 
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 or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither
 the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof.

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Disclaimer: 
This email has been sent from Saudi Post Organization. The information in this email is considered to be confidential. It is solely intended for the person(s) named above. 
If you are not an intended recipient, please notify the sender and delete this email from your system. 

 
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 disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message,
 or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither
 the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof.

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This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the
 original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have
 received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any
 delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com