Subject: Re: Refund issue /// 8387787113
From: Shivani Rani <[email-masked]>
To: "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, Seeta Seeta <[email-masked]>
Date: Fri, 16 Oct 2020 06:16:53 -0700 (MST)

Hi Team, 

Kindly advice. 

Regards, 
Shivani 

From: "Fauzan Ahmad, Musalman" <[email-masked]> 
To: "Shakeeb Arsalan" <[email-masked]>, "Rashid Gafoor Kaskar" <[email-masked]> 
Cc: "Seeta Seeta" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Shivani Rani" <[email-masked]>, "anju john" <[email-masked]>, "harish thakor" <[email-masked]>, "escalations dxbteam" <[email-masked]> 
Sent: Wednesday, 7 October, 2020 07:56:18 
Subject: Re: Refund issue /// 8387787113 

Hi Rashid, 

Kindly help us to close the below case. 

Regards, 
Fauzan 

From: "Shakeeb Arsalan" <[email-masked]> 
To: "Rashid Gafoor Kaskar" <[email-masked]> 
Cc: "Seeta Seeta" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Shivani Rani" <[email-masked]>, "anju john" <[email-masked]>, "harish thakor" <[email-masked]>, "escalations dxbteam" <[email-masked]> 
Sent: Thursday, 17 September, 2020 19:57:29 
Subject: Re: Refund issue /// 8387787113 

Hi Rashid 

Kindly assist regarding the following concern. 

Regards 
Shakeeb 

From: "Shivani Rani" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]> 
Cc: "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Friday, September 11, 2020 2:26:23 PM 
Subject: Refund issue /// 8387787113 

Hi Team, 

Ticket: 1392281 
Problem Statement: Refund Issue 
Order Date : Jun 15, 2020 
Order ID: 8387787113 
Hybris ID: 03386121 
Assistance Required: Need urgent Refund 

Issue Description: The refund (KWD 3.25) for this order has been done on 28 July, 2020. However, customer reported that he did not receive his refund yet. He also shared the bank statement. 
​ 
​Kindly check and advice. 

Thank you for your help! 

Regards, 
Shivani