Subject: RE: RE: Order not delivered (RTO) #6221801777Escalations Dxbteam <escalFauzan Ahmad . Musalman <[email-masked]>[email-masked]>
From: Vishwajeet Singh <[email-masked]>
To: FarEye Support <[email-masked]>, Jessie Caparas <[email-masked]>
Cc: "[email-masked]" <[email-masked]>, seeta.seeta <[email-masked]>, "[email-masked]" <[email-masked]>
Date: Fri, 16 Oct 2020 04:48:41 +0000

Pls change the status.

Regards,
VJ
Supply Chain || Landmark Group
Landmark Tower, 18th Floor , Dubai Marina
UAE M     +971-585429874
UAE P      +971-45174259
KSA M     +966-596014307

From: FarEye Support <[email-masked]>
Sent: Thursday, October 15, 2020 9:24 PM
To: Jessie Caparas <[email-masked]>
Cc: [email-masked]; seeta.seeta <[email-masked]>; [email-masked]; Vishwajeet Singh <[email-masked]>
Subject: Re: RE: Order not delivered (RTO) #6221801777Escalations Dxbteam <escalFauzan Ahmad . Musalman <[email-masked]>[email-masked]>

External email sender, please take precaution.
Dear Vishwajeet,

Please share your confirmation for the above request, so that we can proceed further accordingly.

You can visit the support ticket on https://fareye.freshdesk.com/public/tickets/e3a9255e26a739e60792d9172014637306954f1bf11475851c00a5a772cde924<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Ffareye.freshdesk.com%2Fpublic%2Ftickets%2Fe3a9255e26a739e60792d9172014637306954f1bf11475851c00a5a772cde924&data=04%7C01%7Cvishwajeet.singh%40landmarkgroup.com%7C31167e215086404de97e08d8712f2b69%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637383794695510013%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=UmdfvERQtyVudWrWh%2FQFMNxNt8cP%2Bnlr%2F%2F6WDFUzrfk%3D&reserved=0> or please log in to the FarEye Support portal on https://fareye.freshdesk.com<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Ffareye.freshdesk.com%2F&data=04%7C01%7Cvishwajeet.singh%40landmarkgroup.com%7C31167e215086404de97e08d8712f2b69%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637383794695510013%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=F1YJpIsITQHLYlQxKkBYhfInNdbyMI1Mm%2FsyxSOM5o4%3D&reserved=0> to check the details.

Ipsit Sharma
Technical Engineer | Fareye

Call: +91 70-6595-6595
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On Thu, 15 Oct at 9:40 PM , FarEye Support <[email-masked]<mailto:[email-masked]>> wrote:
Dear Jessie,

Greetings!!

As per your concern, we will update the current flow of the above-shared reference number as 'RTO delivered' and we will update you soon.

You can visit the support ticket on https://fareye.freshdesk.com/public/tickets/e3a9255e26a739e60792d9172014637306954f1bf11475851c00a5a772cde924<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Ffareye.freshdesk.com%2Fpublic%2Ftickets%2Fe3a9255e26a739e60792d9172014637306954f1bf11475851c00a5a772cde924&data=04%7C01%7Cvishwajeet.singh%40landmarkgroup.com%7C31167e215086404de97e08d8712f2b69%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637383794695529923%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=UXckeN00XqTnQjyPuIeEmADfyr7yIxIOk%2F7pQvISdyM%3D&reserved=0> or please log in to the FarEye Support portal on https://fareye.freshdesk.com<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Ffareye.freshdesk.com%2F&data=04%7C01%7Cvishwajeet.singh%40landmarkgroup.com%7C31167e215086404de97e08d8712f2b69%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637383794695539883%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=VDVtt9JXu7zDcC0mGgIQ8Qu%2B46pDfLMG1aWv%2BtrVX7M%3D&reserved=0> to check the details.
Thanks & Regards,

Priyanka Yadav | Technical Engineer

FarEye - Enabling Digital Logistics | Call: +91 70-6595-6595

Call: +91 70-6595-6595
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On Thu, 15 Oct at 9:11 PM , Jessie Caparas <[email-masked]<mailto:[email-masked]>> wrote:
Hi Team,

Please update the status as RTO delivered.

19/09/2020        13:25

The portal is showing Undelivered.

[https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjQwNzk1NTMxNjcsImRvbWFpbiI6ImZhcmV5ZS5mcmVzaGRlc2suY29tIiwiYWNjb3VudF9pZCI6MjExODU3fQ.QYDalRsuvrouF5dvc3yn16si7zZfd0zLYflQrd-Gepk]

Thank you and Kind Regards,
Jessie Caparas
Email: [email-masked]<mailto:[email-masked]>
T: +97145172087

From: Fauzan Ahmad . Musalman <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, October 14, 2020 4:04 AM
To: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Cc: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; seeta.seeta <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>
Subject: Order not delivered (RTO) #6221801777
Importance: High

External email sender, please take precaution.
Hi Team.

Problem Statement: Order not delivered (RTO)
Order Date :  Sep 6, 2020
Order ID: 6221801777
Tracking ID: CRDSAL0064430820
Assistance Required: Need Urgent Refund.
Issue Description: The order was placed on Sep 6, 2020, and shipped with Saudi Post under tracking (CRDSAL0064430820). Now as per Saudi Post website the shipment has been returned to WH on Sep 19, 2020. but in hybris the status is still in transit. Kindly check and assist us to mark the order as NDR and process the refund for customer asap.

Thank you for your help.

Regards,
Fauzan
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