Subject: RE: Manual AWB// 8398878011
From: Jessie Caparas <[email-masked]>
To: Shakeeb Arsalan <[email-masked]>
Cc: seeta.seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>, Algaili Ahmed <[email-masked]>, Escalations Dxbteam <[email-masked]>
Date: Thu, 15 Oct 2020 18:21:10 +0000

Hi Shakeeb,

For orders placed after August 4 and if it’s a return for a click and collect order, simply create RMA.

An email will be triggered and sent to the customer asking the customer to fill it out with the pickup location.

If they reply, this will be passed on to our system and pick up will be scheduled with a return AWB showing in Hybris.

No need to send emails to Midhun and OLM team for manual pick up requests.

Thank you and Kind Regards,
Jessie Caparas
Email: [email-masked]<mailto:[email-masked]>
T: +97145172087

From: Shakeeb Arsalan <[email-masked]>
Sent: Thursday, October 15, 2020 9:53 AM
To: olm kuwait <[email-masked]>; Midhun Madhu <[email-masked]>
Cc: seeta.seeta <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Apoorv Joshi <[email-masked]>; Algaili Ahmed <[email-masked]>; Escalations Dxbteam <[email-masked]>
Subject: Re: Manual AWB// 8398878011

External email sender, please take precaution.

Hi Team,

Please create manual AWB to collect the returns for the below details:

Order ID: 8398878011

Order date: Aug 22, 2020

RMA: 43425211

Customer Address: Apartment No: 10, 3rd floor, Building No: 304, Block No: 1, St No: 135, Mahboula ,Al Ahmadi (0096551285843).

Regards,
Shakeeb.

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