Subject: RE: Late Shipping (CLICK AND COLLECT)(9798708312)
From: Jessie Caparas <[email-masked]>
To: "Fauzan Ahmad . Musalman" <[email-masked]>, Escalations Dxbteam <[email-masked]>
Cc: seeta.seeta <[email-masked]>, Abhishek Bargaonkar <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>
Date: Thu, 15 Oct 2020 18:01:18 +0000

@Fauzan  Ahmad . Musalman<mailto:[email-masked]>

Did we try reaching out to the store to physically check?

Thank you and Kind Regards,
Jessie Caparas
Email: [email-masked]<mailto:[email-masked]>
T: +97145172087

From: Fauzan Ahmad . Musalman <[email-masked]>
Sent: Wednesday, October 14, 2020 7:01 AM
To: Escalations Dxbteam <[email-masked]>
Cc: seeta.seeta <[email-masked]>; Abhishek Bargaonkar <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Apoorv Joshi <[email-masked]>
Subject: Late Shipping (CLICK AND COLLECT)(9798708312)
Importance: High

External email sender, please take precaution.
Hi Team,

Kindly assist us on the below case.

Regards,
Fauzan

________________________________
From: "Abhishek Bargaonkar" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, 13 October, 2020 18:24:19
Subject: Re: Late Shipping (CLICK AND COLLECT)(9798708312)

Hi Team,

Problem Statement: Late Shipping (CLICK AND COLLECT)
Order Date : Aug 22, 2020
Order ID: 9798708312
Tracking ID: 979870831299990001
Store Code; Babyshop 21011
Assistance Required: Need Urgent cancellation for the order

Issue Description: Customer placed order on Aug 22, 2020 and till now he has not received the order. As per the hybris the order is ready to be shipped. Customer do not want the order now. Kindly cancel the order and process the refund for the customer.

Regards,
Abhishek Borgaonkar
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