Subject: RE: Refund approval // 9796581685 // 1540022
From: Jessie Caparas <[email-masked]>
To: "Fauzan Ahmad . Musalman" <[email-masked]>, Malik Ismail <[email-masked]>
Cc: Nitesh Singh <[email-masked]>, seeta.seeta <[email-masked]>, Apoorv Joshi <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Escalations Dxbteam <[email-masked]>
Date: Thu, 15 Oct 2020 15:17:04 +0000

Hi Fauzan,

Please check RMA number: 1000074727

Thank you and Kind Regards,
Jessie Caparas
Email: [email-masked]<mailto:[email-masked]>
T: +97145172087

From: Fauzan Ahmad . Musalman <[email-masked]>
Sent: Tuesday, October 13, 2020 7:03 AM
To: Malik Ismail <[email-masked]>; Jessie Caparas <[email-masked]>
Cc: Nitesh Singh <[email-masked]>; seeta.seeta <[email-masked]>; Apoorv Joshi <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Escalations Dxbteam <[email-masked]>
Subject: Refund approval // 9796581685 // 1540022
Importance: High

External email sender, please take precaution.
Hi Team,

Kindly assist us on the below case.

Regards,
Fauzan

________________________________
From: "Nitesh Singh" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
Cc: "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
Sent: Monday, 12 October, 2020 11:08:13
Subject: Refund approval // 9796581685 // 1540022

Hi Team,

Problem Statement: Return and Refund status

Order Date : Aug 9, 2020

Order ID: 9796581685
Return Tracking ID: RP0828001634
Assistance Required: Need refund to customer
RMA: 43371163

Issue Description: As per the customer, he raised a return request for 4 item and handed over to the courier team.

Customer received refund for 1 item, however for other 3 items refund is still pending.

161974248 - - Iconic Wide Fit Solid High-Rise Palazzo Pants with Pocket Detail,  (SPLASH)
162162059 - - Textured Top with 3/4 Sleeves and Tie Ups,  (SPLASH)
161811033 - - Textured Top with Mandarin Collar and Long Sleeves (SPLASH)

Price of the above items: AED 117

As per the update from warehouse team, they received only one item for which refund has been processed.

Kindly look into this and assist further.

Regards,
Nitesh

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