Subject: Re: KNET ( ON_VALIDATION_CANCELLED) // 1479471 // 8202944482
From: Shakeeb Arsalan <[email-masked]>
To: Mustafa chakki <[email-masked]>
Cc: Rashid Kaskar <[email-masked]>, Seeta Seeta <[email-masked]>, Ala Hamood <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, escalations dxbteam <[email-masked]>, Apoorv Joshi <[email-masked]>
Date: Thu, 15 Oct 2020 06:33:31 -0700 (MST)

Hi Mustafa, 

Please assist on the below case. 

Thank you for your help! 

Regards, 
Apoorv 

From: "Apoorv Joshi" <[email-masked]> 
To: "Rashid Kaskar" <[email-masked]> 
Cc: "Seeta Seeta" <[email-masked]>, "Ala Hamood" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "escalations dxbteam" <[email-masked]> 
Sent: Saturday, September 26, 2020 1:59:27 PM 
Subject: Re: KNET ( ON_VALIDATION_CANCELLED) // 1479471 // 8202944482 

Hi Rashid, 

Please assist on the below case. 

Thank you for your help! 

Regards, 
Apoorv 

From: "Ala Hamood" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]> 
Cc: "Fauzan Ahmad, Musalman" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Saturday, 26 September, 2020 12:39:31 
Subject: KNET ( ON_VALIDATION_CANCELLED) // 1479471 // 8202944482 

Hi Team 

Problem Statement: ON_VALIDATION_CANCELLED Refund issue 

Order Date : Sep 13, 2020 
KNET ticket id : 03597003 
Order ID: 8202944482 
Total Price: KWD 9.00 
Identifier: KNET 
Assistance Required: Need to check and refund 

Issue Description: The order is ON_VALIDATION_CANCELLED but the amount is NOT captured in Payment Transactions but the customer is demanding refund so we request to check this your priority basis 

Best Regards 
Ala Aldin