Subject: Re: Refund for NDR order 6222596824
From: Apoorv Joshi <[email-masked]>
To: escalations dxbteam <[email-masked]>
Cc: Jessie Caparas <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Nikhil Bishnoi <[email-masked]>, Seeta Seeta <[email-masked]>, Shakeeb Arsalan <[email-masked]>
Date: Thu, 15 Oct 2020 02:19:41 -0700 (MST)

Hi Team, 

Kindly assist in closing the below case. Case pending since September. 

Thank you for your help! 

Regards, 
Apoorv 

From: "Fauzan Ahmad, Musalman" <[email-masked]> 
To: "Jessie Caparas" <[email-masked]> 
Cc: "Nikhil Bishnoi" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "escalations dxbteam" <[email-masked]> 
Sent: Sunday, 11 October, 2020 08:32:37 
Subject: Re: Refund for NDR order 6222596824 

Hi Jessie, 

Kindly help us on the below case. The customer is furious and now is looking to escalate the issue higher. 

Regards, 
Fauzan 

From: "Fauzan Ahmad, Musalman" <[email-masked]> 
To: "escalations dxbteam" <[email-masked]> 
Cc: "Nikhil Bishnoi" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Wednesday, 7 October, 2020 07:31:36 
Subject: Refund for NDR order 6222596824 

Hi Team, 

Kindly assist us to process the refund for the order # 6222596824 tracking ID: CRDSAL0064934720 . 
The order status on Fareye is out for delivery since Sep 16, 2020 and as per SaudiPost website the status is Return to Origin on 27/09/2020 . Kindly check the attachment. 

Regards, 
Fauzan 

From: "Nikhil Bishnoi" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Cc: "Nikhil Bishnoi" <[email-masked]> 
Sent: Wednesday, 7 October, 2020 00:38:20 
Subject: Refund for NDR order 6222596824 

Hi Team, 

With regards to order ID 6222596824, the order was NDR as per the online tracking on Saudi Post. The same was escalated to lmg.oms & Vijay mandal on Oct 04 to update the status as NDR, but no response received. 

The customer is chasing us for the refund. 

Kindly assist. 

Regards, 
Nikhil.