Subject: Re: Call back to be arrange(1579088)
From: Seeta Seeta <[email-masked]>
To: escalations dxbteam <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>, Fauzan Musalman <[email-masked]>, Abhishek Bargaonkar <[email-masked]>
Date: Wed, 14 Oct 2020 05:57:05 -0700 (MST)

Hi Team, 

Can you please assist us in the below case. 

Thanks & Regards, 
Seeta Kunwar 

From: "Abhishek Bargaonkar" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Fauzan Musalman" <[email-masked]> 
Sent: Wednesday, October 14, 2020 5:10:04 PM 
Subject: Call back to be arrange(1579088) 

Hi Team, 

With reference to order number: 9606768939 and AWB: FC1008001307. Customer is complaining that the courier person was having change money still he denied to pay the customer change and didn't deliver the order and left. 

After that customer called the helpline number and they assured the customer that her order will be delivered within 48 hours. However, after two days, customer received the text message that her order is returned back to the warehouse without attempting to delivery again. Customer called and asked to talk to the manager, representiive over call asked the customer to call after 4:00 to talk to manager. 

Kindly arrange a call back to the customer. 

Customer Name: Fatima Mohamed 
Customer contact number +971504191494 

Regards, 
Abhishek Borgaonkar