Subject: Re: [#1511636] - inbound call
From: Asjad Hussain <[email-masked]>
To: Seeta Seeta <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>
Date: Tue, 13 Oct 2020 23:56:45 -0700 (MST)

Hi team, 

The cutomer has provided the bank statement. 
kindly check the attachment and do the needful. 

Regards, 

From: "Seeta Seeta" <[email-masked]> 
To: "Asjad Hussain" <[email-masked]> 
Sent: Sunday, October 11, 2020 4:04:09 PM 
Subject: Fwd: [#1511636] - inbound call 

Thanks & Regards, 
Seeta Kunwar 

From: "Akshay Berry" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Fauzan Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Cc: "escalations dxbteam" <[email-masked]> 
Sent: Sunday, October 11, 2020 3:02:55 PM 
Subject: FW: [#1511636] - inbound call 

Hi team, 

Please see the below and action the ticket# 1467845 accordingly. 

Regards, 

Akshay Berry 

Email: [ mailto:[email-masked] | 
[email-masked] ] 

T: +971 4 5172125 

From: Mustafa Chakki <[email-masked]> 
Sent: Sunday, October 11, 2020 1:23 PM 
To: Akshay Berry <[email-masked]>; Rashid Gafoor Kaskar <[email-masked]> 
Cc: Harish Thakor <[email-masked]>; [email-masked]; Escalations Dxbteam <[email-masked]>; Anju John <[email-masked]>; Mohammad Shababe Quamar <[email-masked]>; Jessie Caparas <[email-masked]> 
Subject: RE: [#1511636] - inbound call 

From: Akshay Berry < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Sunday, October 11, 2020 11:47 AM 
To: Rashid Gafoor Kaskar < [ mailto:[email-masked] | [email-masked] ] >; Mustafa Chakki < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Harish Thakor < [ mailto:[email-masked] | [email-masked] ] >; [ mailto:[email-masked] | [email-masked] ] ; Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] >; Anju John < [ mailto:[email-masked] | [email-masked] ] >; Mohammad Shababe Quamar < [ mailto:[email-masked] | [email-masked] ] >; Jessie Caparas < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: [#1511636] - inbound call 

Hi Rashid / Mustafa, 

Please see the attachment as shared by the customer. 

Kindly do the needful at the earliest. 

70230740344 رقم التحويل او الاشعار من البنك 

Regards, 

Akshay Berry 

Email: [ mailto:[email-masked] | 
[email-masked] ] 

T: +971 4 5172125 

From: Rashid Gafoor Kaskar < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Monday, September 28, 2020 5:42 PM 
To: Centrepoint < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Harish Thakor < [ mailto:[email-masked] | [email-masked] ] >; [ mailto:[email-masked] | [email-masked] ] ; Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] >; Anju John < [ mailto:[email-masked] | [email-masked] ] >; Mustafa Chakki < [ mailto:[email-masked] | [email-masked] ] >; Mohammad Shababe Quamar < [ mailto:[email-masked] | [email-masked] ] >; Jessie Caparas < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: [#1511636] - inbound call 

Hi, 

We are not able to find any realization with this number. 

Kindly provide us with deduction details in customer bank statement to validate it in our records. 

Regards, 

Rashid Kaskar, 

F&A, 

Landmark Group, 

Kuwait 

(O) : +965 22909909 Ext 1407 

From: Centrepoint < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Monday, September 28, 2020 1:07 PM 
To: Rashid Gafoor Kaskar < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Harish Thakor < [ mailto:[email-masked] | [email-masked] ] >; [ mailto:[email-masked] | [email-masked] ] ; Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] >; Anju John < [ mailto:[email-masked] | [email-masked] ] >; Mustafa Chakki < [ mailto:[email-masked] | [email-masked] ] >; Mohammad Shababe Quamar < [ mailto:[email-masked] | [email-masked] ] >; Jessie Caparas < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Fwd: [#1511636] - inbound call 

External email sender, please take precaution. 

Dear, 

Transaction reference: 70230740344 

Date of Capture: 7th of September 2020. 

Regards, 
Wafa'a Al Fawareh 
Backoffice | Crystel 
[ mailto:[email-masked] | [email-masked] ] 

On Mon, 28 Sep at 10:34 AM , Rashid Gafoor Kaskar < [ mailto:[email-masked] | [email-masked] ] > wrote: 

Hi, 

Please provide us the transaction reference and date of transaction to validate in our records. 

Regards, 

Rashid Kaskar, 

F&A, 

Landmark Group, 

Kuwait 

(O) : +965 22909909 Ext 1407 

BQ_BEGIN

From: Centrepoint < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Sunday, September 27, 2020 10:36 PM 
To: Rashid Gafoor Kaskar < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Harish Thakor < [ mailto:[email-masked] | [email-masked] ] >; [ mailto:[email-masked] | [email-masked] ] ; Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Fwd: [#1511636] - inbound call 

External email sender, please take precaution. 

Dear Team, 

Urgent reminder. 

transaction number: 70230740344 

amount: 42 KWD 
customer e-mail: [ mailto:[email-masked] | [email-masked] ] 

customer number: +96566683623 

Regards, 
Wafa'a Al Fawareh 
Backoffice | Crystel 
[ mailto:[email-masked] | [email-masked] ] 

BQ_BEGIN

On Wed, 23 Sep at 4:57 PM , Centrepoint < [ mailto:[email-masked] | [email-masked] ] > wrote: 

Please take a look at ticket [ https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Flandmarkgroupservice.freshdesk.com%2Fhelpdesk%2Ftickets%2F1511636&data=02%7C01%7CAkshay.Berry1%40landmarkgroup.com%7Cd3424da4e73c493cf79008d86dc739c8%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637380049716122137&sdata=ZnstncLYH4tykxXm4XQaQFicM%2BEgmQu82oy%2Fkk31iwo%3D&reserved=0 | 
#1511636 ] raised by Fatemahmm.fm ( [ mailto:[email-masked] | [email-masked] ] ). 

Problem Statement: the customer ordered and the amount deducted but there is no order on the system 

Order ID: *** 
Tracking ID: **** 

Assistance Required: need an urgent refund 

Issue Description: 
the customer ordered and the amount deducted but there is no order on the system the customer sent a proof at ticket number : 1467845 

transaction number: 70230740344 

amount: 42 KWD 
customer e-mail: [ mailto:[email-masked] | [email-masked] ] 

customer number: +96566683623 

Regards, 
CS Team 

BQ_BEGIN

On Wed, 23 Sep at 4:55 PM , Fatemahmm.fm < [ mailto:[email-masked] | [email-masked] ] > wrote: 

Problem Statement: the customer ordered and the amount deducted but there is no order on the system 

Order ID: *** 
Tracking ID: **** 

Assistance Required: need an urgent refund 

Issue Description: 
the customer ordered and the amount deducted but there is no order on the system 

transaction number: 70230740344 

amount: 42 KWD 
customer e-mail: [ mailto:[email-masked] | [email-masked] ] 

customer number: +96566683623 

Regards, 
CS Team 

BQ_END

1511636:1125156 

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. [ https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=02%7C01%7CAkshay.Berry1%40landmarkgroup.com%7Cd3424da4e73c493cf79008d86dc739c8%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637380049716122137&sdata=%2BsQeA%2ByNyzCoXVvGaE8lmduP%2BvZuBNE7hC4RjjFh1rA%3D&reserved=0 | 
www.landmarkgroup.com ] 
BQ_END

BQ_END

1511636:1125156 
This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com