Subject: RE: Order not placed
From: Malik Ismail <[email-masked]>
To: "Fauzan Ahmad . Musalman" <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, Samer Salmeh <[email-masked]>, seeta.seeta <[email-masked]>, Apoorv Joshi <[email-masked]>, Escalations Dxbteam <[email-masked]>
Date: Wed, 14 Oct 2020 06:01:17 +0000

Hi Fauzan,

Order ID 6232089246 – delivered.

Regards,
Malik
From: Fauzan Ahmad . Musalman <[email-masked]>
Sent: Wednesday, October 14, 2020 6:43 AM
To: Malik Ismail <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>; Samer Salmeh <[email-masked]>; seeta.seeta <[email-masked]>; Apoorv Joshi <[email-masked]>; Escalations Dxbteam <[email-masked]>
Subject: Order not placed
Importance: High

External email sender, please take precaution.
Hi Malik,

With reference to customer email : [email-masked]<mailto:[email-masked]>

The customer is claiming that the amount SAR74.16 was deducted from the account from the account under transaction ID: (081069) but the order was not placed.
Transaction Date: 11-10-2020

Kindly check and assist us.

Regards,
Fauzan

________________________________
From: "Samer Salmeh" <[email-masked]<mailto:[email-masked]>>
To: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
Cc: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, 13 October, 2020 17:40:56
Subject: refund

 Hi Shakeeb,

According to the information provided by the customer, an amount of 74.16 SAr was deducted from his account, and he provided us with an account statement for the transaction. After reviewing the customer's account, we did not find any order of this value.

Customer email address: [email-masked]<mailto:[email-masked]>

Please check and advise.

Regards
Samer

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