Subject: refund approval case ID: 1516850
From: Ammar Asif <[email-masked]>
To: Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>, Shakeeb Arsalan <[email-masked]>
Date: Tue, 13 Oct 2020 19:28:35 -0700 (MST)

Problem Statement : Not shipped order / Refund approval. 

Ticket id : 1516850 

Order Date : 04-Sep-2020 

Order ID: 9601487107 

Tracking ID : 960148710799990001 

Total Price AED 67.00 

Issue Description : 
The order was placed on 04-Sep-2020 and he raised a return request and he handed over the items to the courier partner on 21/09/20 as per the customer , 

items detail: 
161872118 - - Slip-On Leather Loafers with Stripe Detail QTY 1 AED 67.00 shoexpress 

Case history : The customer reached out to us on 25 Sep 2020 and since then the issue was pending. 

Customer's history : the customer is with us since 24/11/19 and this is his 21th order with us. 

Assistance required : We request you to provide refund approval in order to have the customer refunded manually and close the issue. 

Best Regards 
ammar asif