Subject: RMA hasn't created for NDR order #6215730382
From: "Fauzan Ahmad . Musalman" <[email-masked]>
To: escalations dxbteam <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, Hemyar Nasser <[email-masked]>, Seeta Seeta <[email-masked]>, Apoorv Joshi <[email-masked]>
Date: Tue, 13 Oct 2020 17:24:48 -0700 (MST)

Hi Team, 

With reference to order # 6215730382 
Order Date: Aug 13, 2020 
Order Value: SAR774.00 
The order has been marked as NDR but there is no RMA for this order. Kindly assist us to process refund. 

Regards, 
Fauzan 

From: "Hemyar Nasser" <[email-masked]> 
To: "Shakeeb Arsalan" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]> 
Cc: "Seeta Seeta" <[email-masked]> 
Sent: Monday, 5 October, 2020 12:21:13 
Subject: Refund 

Hi team 

Problem Statement: Refund process. 
Order Created: Aug 13, 2020 
Order Number: 6215730382 
Tracking ID: FP08141000129 
Assistance Required: Need urgent refund . 
Issue Description: the order status NOT_DELIVERED , LMG courier said the return the order but Colnloc not confirming if the received the return order or not. 
please do the needful 
​ 

Regards 
Hemyar.